Receptionist & Petcare Attendant

Bytewize; Longford; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Supportive culture

Job summary

Country Pine Kennels & Cattery is seeking an experienced Receptionist to be the first point of contact for staff, clients, and visitors. The role focuses on creating a welcoming, professional environment while handling daily administration and pet records.

You will manage pet care communications, coordinate bookings and social media content related to dogs, cats, and training. A weekend/holiday schedule is required, with a 7pm finish on weekdays.

Qualifications

• Relevant experience in an office administrative, reception role.
• Excellent interpersonal communication with clients and staff.
• Strong time management and ability to multitask in a busy reception.
• Accurate data entry and record-keeping.
• Comfort with social media content related to dogs/cats.
• Australian Drivers License is required.

Responsibilities

• Ensure the reception area is well-presented at all times.
• Handle daily correspondence with staff and clients.
• Maintain pet and client records accurately.
• Clean and care for boarding cats as needed.
• Create and manage pet care, dog training & cattery content for social media.

Skills

Reception experience

Interpersonal skills

Time management

Data entry

Social media content

Driver's license

Job description

We are looking for an experienced Receptionist with a passion for providing first class customer service to join our team! In this role, you will be the first point of contact for the kennels, playing a vital role in creating a welcoming and professional environment for staff, clients and visitors.

At Country Pine Kennels & Cattery, we are passionate about providing a safe, fun, and loving environment for Dogs & Cats while their owners are at work or away. Our state-of-the-art facility offers a variety of activities, socialization, and care for dogs of all breeds and sizes. We believe in creating a positive experience for both our furry guests and their human companions.

Key Responsibilities:

• Ensuring the reception area is presentable at all times

• Daily correspondence with staff and clients

• Maintaining pet records

• Cleaning & caring for boarding cats'

• Petcare, Dog Training & Cattery Social Media content daily management

• Coordinating dog training dogs and van runs

• Phoning Training Clients and making Bookings Daily

• Manage and coordinate end of month Dog Training reporting

• General administrative duties as needed

• Liaising with clients and their pets in a professional and friendly manner

• Answering phone calls and handling inquiries promptly and effectively

• Monitor and maintain email accounts with a view of prioritising, escalating, and distributing general correspondence in a timely manner

• Managing general administrative duties, including coordinating office systems and maintaining confidentiality

• Assist with account management with end of month, invoicing and purchase orders

• Ensuring professionalism in all interactions and maintaining high standards of service

• Communicate regularly with pet owners about their pets' activities and behaviors during the day

Qualifications:

• Relevant experience in an office administrative, reception role

• Highly developed interpersonal skills and the ability to engage effectively with clients

• Strong time management and organisational skills, with the ability to prioritise, multitask, and meet deadlines independently

• High accuracy and data entry skills

• A collaborative mindset, with the ability to work independently when required

• Passion for dogs and animal care.

• Fun & Enthusiastic on Social Media content with Dogs, Cats & Dog Training

• Flexible schedule, including availability on weekends and holidays

• Available for 7pm finish Monday to Friday

• Australian Drivers License

What We Offer:

• A fun and supportive work environment with fellow animal lovers.

• Opportunities for growth and advancement within the company.

• Competitive pay and employee benefits.

• Employee discounts on services and products.

Join us in creating a joyful and safe haven for our furry friends at Country Pine Kennels & Cattery!