Customer Service Representative

Rashi Joshi; Gosford; On-site; AUD 55,000 - 72,000; Full time

Job summary

Randstad is seeking a Customer Service Representative in Fountaindale NSW to manage international trade-related orders and delivery for high-tech electronic products. You will work within a supportive team, handling domestic and international orders, and coordinating logistics and documentation.

The role requires ERP experience (Oracle/SAP), strong communication skills, and a detail-oriented approach. The position starts ASAP with casual engagement and potential for permanent placement.

Qualifications

• 2–5 years in customer service or administration.
• Strong written and verbal communication skills.
• Experience with ERP systems (Oracle or SAP preferred).
• Import/export and international trade knowledge.

Responsibilities

• Provide excellent customer service for the Digital Mine business and electronic products.
• Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
• Determine and book international transportation (Ocean/Air) while ensuring compliance with trade regulations.
• Assist with milestone billings and support the finance team with revenue targets.
• Communicate order status and delivery estimates to ensure customer satisfaction.
• Collaborate with sales and engineering to provide cross-functional support.

Skills

Customer service

Administration

ERP systems

Trade knowledge

Attention to detail

Communication

Tools

Oracle ERP

SAP

Job description

Customer Service Representative Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products. Details Start: ASAP Pay Rate: $46 per hour Location: Fountaindale NSW Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m. Opportunity: Initial casual contract engagement with a temp-to-perm potential

Key Responsibilities

• Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
• Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
• Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
• Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
• Communication: Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
• Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.

Skills & Experience Required

• Experience: At least 2-5 years of experience in a similar customer service or administration role and a great customer service mentality.
• Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
• Communication: Exceptional verbal and written communication skills.
• Industry experience: Electronics or Mining Industry experience is an advantage.
• Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
• Attributes: High attention to detail, strong mathematical skills.
• Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
• Work Rights: Applicants must have full, unrestricted working rights in Australia.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.