Receptionist - Concierge | Parramatta Parramatta, New South Wales

Bupa; Parramatta; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

No late shifts

Supportive team

Global healthcare leader

Discounts on products/services

Permanent roles incentives

Job summary

Bupa is seeking a part-time Receptionist-Concierge in Parramatta to be the first point of contact in our Visa Medical Assessment Centre. You will greet customers, guide them through the assessment process, and handle payments and documentation with accuracy.

Work will be Tuesdays and Fridays, with occasional weekends. Centre hours are 8am–6pm on weekdays and 8am–4pm on weekends, with a rotational roster. No late night shifts, supportive team, and career growth opportunities are offered.

Qualifications

• Demonstrated customer focus and a professional, service‑orientated approach.
• Excellent attention to detail and ability to deliver accurate outcomes in a busy environment.
• Well‑developed communication skills across diverse customers and staff.
• Sound IT/computer skills.
• Ability to work within a structured, procedure‑driven environment.

Responsibilities

• Greet customers and address questions with a customer‑focused, respectful approach.
• Adhere to established processes to guide customers through the visa medical assessment steps.
• Conduct identity and security checks and manage risks.
• Process payments via EFTPOS and confirm documentation is complete.
• Explain required examinations and steps to customers and data‑enter into systems.
• Ensure customers understand visa medical examination steps and requirements.

Skills

Customer focus

Attention to detail

Communication skills

IT/computer skills

Structured environment adherence

Education

No formal degree required

Tools

Microsoft Office

Job description

Be at the heart of it with BupaJoin us in helping people live longer, healthier, happier lives.You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.Key details:Our Receptionist-Concierge’s are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why

We’re looking for: A part-time Receptionist to join our Parramatta team!

• Available 2 days per week, Tuesdays and Fridays, plus occasional weekends.
• Centre hours can be from 8am-6pm Monday to Friday, and weekends 8am-4pm
• Availability to work on a rotational roster between opening hours

What you’ll do: As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and escape any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customer is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

Your background: Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Demonstrated customer focus and a professional, service‑orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well‑developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets
• As part of the application process, you may be invited to complete a short online interview powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths.

Why Bupa:This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Parramatta.Bupa's Benefits:

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued - our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Permanent roles also attract performance incentives

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.