Receptionist - Concierge

Bupa; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

No late shifts

Global leader in healthcare

Product discounts

Job summary

Bupa Southport is seeking a warm, bubbly Receptionist to greet customers at our Visa Medical Assessment Centre. You’ll handle front-desk duties, guide clients through the assessment steps, and provide world-class service in a supportive team environment.

This casual role covers planned/unplanned leave with additional shifts during peak periods. You’ll work 8am–6pm, Monday to Friday, with Saturdays during peak seasons.

Qualifications

• Demonstrated customer focus and a helpful approach.
• Excellent attention to detail in a busy environment.
• Strong communication skills with diverse customers and staff.
• Sound IT and computer skills.
• Ability to follow procedures and standards.

Responsibilities

• Greeting customers and addressing questions and concerns with a customer-focused, respectful, caring approach.
• Adhering to established processes to assist customers through the assessment steps.
• Conducting identity and security checks and escalating risks as needed.
• Processing payments via EFTPOS.
• Ensuring required documentation is completed and forms are processed.

Skills

Customer service

Attention to detail

Communication skills

IT skills

Procedural discipline

Tools

EFTPOS

CRM systems

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responses to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of this role

Our Receptionist & Concierge team is the first point of contact for our customers in our Visa Medical Assessment Centres. They take care of administrative duties, whilst providing exceptional customer service, guiding our customers through the medical assessment process - ensuring our customers are supported through every step of their appointment with us!

We’re looking for:

A casual Receptionists to join our friendly and supportive Southport team! You describe yourself as being warm & bubbly, and are passionate about providing worldclass customer service. Maybe you're looking to take a step out of office administration or contact centres - your work experience is not paramount; our team culture is second to none and we're passionate about putting our customers at the heart of it!

• A true casual role - covering planned and unplanned leave, as well as additional shifts during the Peak and Christmas season
• Shifts across a rotational roster, with typical centre hours from 8am-6pm Monday to Friday. During peak seasons, we open Saturdays from 8am to 4pm.

Responsibilities of the role:

As part of our professional Reception & Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and elevate any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customer is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

What you'll need to make it possible

Our receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Demonstrated customer focus and a professional, service-orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets

Why Bupa:

This isn’t your average receptionist position. This is your opportunity to join a warm and supportive team & centre and have a real impact on establishing the Bupa Medical Visa customer experience in Southport.

• No late night or overnight shifts or working public holidays
• A small supportive team where your contribution is truly valued - our people love working at Bupa!
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Permanent roles also attract performance incentives

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.