Receptionist - Concierge | Docklands Docklands, Victoria

Bupa; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

No late shifts

Career development

Staff discounts

Job summary

Bupa Docklands in Melbourne is seeking a friendly Receptionist-Concierge to be the first contact at our Visa Medical Assessment Centre. You will greet customers, guide them through the process and handle payments, forms and data entry with accuracy and care.

Working Monday to Friday with weekend availability, you will join a supportive team in a fast-paced environment, focused on delivering a high-quality, customer-centered experience.

Qualifications

• Demonstrated customer focus and a professional, service-orientated approach.
• Excellent attention to detail in a busy and repetitious environment.
• Well-developed communication skills with diverse customers and staff.
• Sound IT and computer skills.
• Ability to work within a highly structured environment driven by procedure and process.

Responsibilities

• Greet customers and ensure questions are answered with a customer-focused, respectful approach.
• Explain visa medical steps and assist customers through the process.
• Process payments via EFTPOS and verify documentation to requirements.
• Enter required data into customer management systems and databases.

Skills

Customer focus

Attention to detail

Communication skills

IT/computer skills

Procedure adherence

Tools

EFTPOS

CRM systems

Job description

Receptionist - Concierge | Docklands Docklands, Victoria

Be at the heart of it with Bupa!Join us in helping people live longer, healthier, happier lives.You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.Key details:Our Receptionist-Concierge's are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why

We’re looking for:A receptionist to join our Docklands team in a full-time, 12 Month fixed-term Contract:

• Working across Monday to Friday with weekend availability
• Centre hours can be from 8am-6pm Monday to Friday, and weekends 8am-4pm
• Moving to a new centre in December which is in Collins st Melbourne City

What you’ll do:As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and escalating any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customers is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

As part of the application process, you may be invited to complete a short online interview powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths.

Your background:Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Demonstrated customer focus and a professional, service-orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets

Why Bupa: This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Docklands.Bupa's Benefits:

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued - our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Permanent roles also attract performance incentives

To learn more about working at Bupa please visit our website: Working at Bupa
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.