Docklands Visa Medical Receptionist & Concierge

Bupa Australia; Melbourne; On-site; AUD 26,000 - 38,000; Part time

Benefits offered by this job

No late night or overnight shifts

Supportive team environment

Global leader in healthcare

Staff discounts on products and care

Permanent roles may include incentives

Job summary

Bupa is seeking a Receptionist to join our Docklands team on a casual basis. You will be the first point of contact, guiding customers through visa medical assessments with a friendly, professional approach.

You will greet customers, verify documentation, explain the steps, and ensure accurate data entry and payments are processed in a supportive, process-driven environment. This role moves to a new centre in Collins St Melbourne in December.

Qualifications

• Demonstrated customer focus and a professional, service-orientated approach.
• Excellent attention to detail and the ability to deliver accurate outcomes in a busy environment.
• Well-developed communication skills with diverse customers and staff, including culturally diverse backgrounds.
• Sound IT and computer skills.
• Ability to work within a highly structured, procedural environment.

Responsibilities

• Greeting customers and addressing questions with a customer-focused, respectful approach.
• Adhering to established processes to guide customers through the assessment steps.
• Conducting identity and security checks and addressing identified risks.
• Processing payments via EFTPOS while ensuring accuracy.
• Confirming documentation is complete and processing forms to requirements.
• Explaining required examinations and why they are needed to customers.
• Entering data into customer management systems and databases and updating records.

Skills

Customer focus

Attention to detail

Clear communication

IT skills

Structured work approach

Job description

Be at the heart of it with Bupa! Join us in helping people live longer, healthier, happier lives.You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.Key details:
Our Receptionist-Concierge’s are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why

We’re looking for:
A Receptionist to join our Docklands team on a casual basis:

• Working Monday, Fridays week ends
• Centre hours can be from8am-6pm Monday to Friday, and weekends 8am-4pm
• Moving to a new centre in December which is in Collins st Melbourne city
  

What you’ll do:
As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

• Conducting an identity and security check and escalate any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customers is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

Your background:
Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Demonstrated customer focus and a professional, service-orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standardsand targets

Why Bupa:
This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Docklands.

Bupa's Benefits:

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued - our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Permanent roles also attract performance incentives

To learn more about working at Bupa please visit our website:www.bupa.com.au/careersAt Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis