Receptionist - Concierge | Parramatta

Bupa Australia; Parramatta; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

No late shifts

Discounts on health services

Career development

Incentives for permanent roles

Job summary

Bupa Australia is seeking a part-time Receptionist-Conierge for our Parramatta Visa Medical Assessment Centre. You will be the first point of contact, guiding customers through the medical assessment process, handling payments, documentation, and data entry as part of a structured service model.

In this role you will explain required examinations, manage customer communications, and support a high-standard, inclusive service environment in a busy centre.

Qualifications

• Customer-focused and service‑oriented approach.
• Excellent attention to detail in a busy, repetitious environment.
• Strong communication with diverse customers and staff.
• Good IT and computer skills.
• Ability to follow established procedures and meet quality targets.

Responsibilities

• Conduct identity and security checks and escalate risks.
• Process payments via EFTPOS.
• Verify documents are complete and process forms.
• Identify required examinations and explain to customers.
• Enter data into customer management systems and databases.
• Explain visa medical steps and ensure customers understand key elements.

Skills

Customer focus

Attention to detail

Communication skills

IT skills

Procedural adherence

Interview via AI

Tools

CRM software

Job description

Be at the heart of it with Bupa.

Join us in helping people live longer, healthier, happier lives.

You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.

Key details: Our Receptionist-Concierge's are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.

We’re looking for:

A part-time Receptionist to join our Parramatta team!

• Available 2 days per week, Tuesdays and Fridays, plus occasional weekends.
• Centre hours can be from 8am-6pm Monday to Friday, and weekends 8am-4pm.
• Availability to work on a rotational roster between opening hours.

What you’ll do:

• Conducting an identity and security check and escalating any identified risks.
• Processing payments via EFTPOS.
• Confirming customer documentation is completed to requirements and processing forms.
• Confirming which examinations the customer is required to complete and explaining this to the customer.
• Entering required data and information into customer management systems and databases.
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process.

Your background:

• Demonstrated customer focus and a professional, service-orientated and helpful approach.
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment.
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely.
• Sound IT and computer skills.
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets.
• As part of the application process, you may be invited to complete a short online interview powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths.

Why Bupa:

This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Parramatta.

Bupa's Benefits:

• No late night or overnight shifts or working public holidays.
• A big, supportive team where your contribution is truly valued - our people love working at Bupa.
• Opportunity to build your career with a Global leader in healthcare.
• Significant Bupa product and services discounts.
• Permanent roles also attract performance incentives.

To learn more about working at Bupa please visit our website: Working at Bupa. Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.