Receptionist - Concierge | Parramatta

Bupa Anz; Parramatta; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

No late night or overnight shifts

Supportive team environment

Career development opportunities

Employee discounts

Job summary

Bupa ANZ is seeking a part-time Receptionist-Concierge for our Visa Medical Assessment Centre in Parramatta. You will be the first point of contact, guiding customers through the visa medical process and handling payments, documentation and data entry in a busy centre.

Ideal candidates show outstanding customer service, strong attention to detail, and excellent communication across diverse backgrounds. Rotating shifts and AI-assisted interview may be part of the process.

Qualifications

• Demonstrated customer focus and a professional, service-orientated and helpful approach.
• Excellent attention to detail and the ability to deliver accurate and consistent outcomes in a busy, repetitive environment.
• Well-developed communication skills with diverse customers and staff; adapt style to convey information clearly.

Responsibilities

• Conduct identity and security checks and elevate risks as needed.
• Process payments via EFTPOS.
• Verify customer documentation and process forms to requirements.
• Explain which examinations are required and guide customers through the process.
• Enter data into customer management systems and databases.
• Explain steps of the visa medical examination to customers so they understand key elements.

Skills

Customer focus

Attention to detail

Communication skills

IT and computer skills

Procedural diligence

Job description

General information

Name: Receptionist - Concierge | Parramatta

Ref #: 65951

Date: Friday, October 16, 2026

Full / Part Time: Part Time

Employment Type: Permanent

Description & Requirements

Be at the heart of it with Bupa

Join us in helping people live longer, healthier, happier lives.

You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia.
Key details:Our Receptionist-Concierge’s are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why

We’re looking for:

A part-time Receptionist to join our Parramatta team!

• Available 2 days per week, Tuesdays and Fridays, plus occasional weekends.
• Centre hours can be from 8am-6pm Monday to Friday, and weekends 8am-4pm
• Availability to work on a rotational roster between opening hours

What you’ll do:

• Conducting an identity and security check and elevate any identified risks
• Processing payments via EFTPOS
• Confirming customer documentation is completed to requirements and processing forms
• Confirming which examinations the customer is required to complete and explaining this to the customer
• Entering required data and information into customer management systems and databases
• Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

Your background:

• Demonstrated customer focus and a professional, service-orientated and helpful approach
• Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
• Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
• Sound IT and computer skills
• The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets
• As part of the application process, you may be invited to complete a short online interview powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths.

Why Bupa:

This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Parramatta.
Bupa's Benefits:

• No late night or overnight shifts or working public holidays
• A big, supportive team where your contribution is truly valued - our people love working at Bupa
• Opportunity to build your career with a Global leader in healthcare
• Significant Bupa product and services discounts
• Permanent roles also attract performance incentives

To learn more about working at Bupa please visit our website: Working at Bupa
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location: BMVS - Parramatta