Receptionist/Administration - Outpatients

St John of God Health Care; City of Frankston; On-site; AUD 54,000 - 55,000; Full time

Benefits offered by this job

Discounts on hospital services

Private health insurance

Flexible work options

Additional annual leave option

Job summary

St John of God Health Care Frankston Hospital is seeking a Casual Administration Clerk to deliver reception and administrative support across outpatient services. You will assist with medical reception, ward clerk functions and hospital reception, coordinating admissions and appointments.

We offer varied shifts between 8:00am and 6:00pm, a patient‑centred team, and the opportunity to contribute to a leading private rehabilitation hospital in South East Melbourne.

Qualifications

• Experience in clerical, administration or reception roles.
• Strong customer service focus and professional demeanor.
• Ability to communicate clearly with patients and staff.
• Reliable, flexible and able to work in a casual hospital setting.

Responsibilities

• Coordinate patient admissions and discharges and manage outpatient appointments.
• Provide reception and administrative support across areas including medical and hospital reception.
• Assist with health fund billing processes and general clerical tasks.
• Ensure smooth day-to-day operation of administrative services.

Skills

Reception experience

Clerical experience

Customer service

Verbal communication

Switchboard experience

Tools

MS Office

Job description

Receptionist/Administration - Outpatients

St John of God Health Care – Frankston VIC

St John of God Frankston Hospital is leading private rehabilitation hospital providing programs for both inpatients and outpatients and in our state of the art facility in South East Melbourne.

Our newly established palliative care unit provides exceptional, compassionate care to our patients and their families.

We provide a diverse range of specialised rehabilitation programs for inpatients and outpatients. Our experienced and supportive specialists focus on promoting overall wellness and recovery to help you get back to doing what you love.

About the role

We are seeking a Casual Administration Clerk to join the team at St John of God Frankston Rehabilitation Hospital. This is a fantastic opportunity to play a vital role in delivering exceptional patient experiences while working in a dynamic healthcare environment.

In this varied position, you will provide professional reception and administrative support across a range of areas including outpatient services, medical reception, ward clerk functions, and hospital reception.

Your responsibilities will include coordinating patient admissions and discharges, managing outpatient appointments, supporting health fund billing processes, and ensuring the smooth day-to-day operation of administrative services.

As a casual team member, you'll enjoy variety and flexibility, with shifts available between 8:00am and 6:00pm across different departments within the hospital. This role offers exposure to multiple areas of healthcare administration, making it ideal for a proactive and customer-focused professional who enjoys working with people and thrives in a fast-paced environment.

Join a supportive and patient-centred team where your contribution will make a real difference to the care and experience of our patients.

Your skills and experience

You will bring recent experience in a clerical, administration, reception and/or switchboard environment, along with well-developed verbal, written and interpersonal communication skills. A strong customer service focus, professional approach, and the ability to build positive relationships with patients, visitors and colleagues will be key to your success in this role.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

Salary: $39.08 to $40.20 AUD per hour (Casual loading included) plus 12% superannuation

As a casual employee, you can salary package a percentage of your earnings each pay period

A welcoming & supportive culture

Flexible work options

Discounts on hospital services & private health insurance

Option to purchase up to two weeks of additional annual leave

Dynamic role in multidisciplinary team

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.