Receptionist & Administration Coordinator

Stefani Australasia; City of Melbourne; On-site; AUD 48,000 - 56,000; Full time

Job summary

Stefani Australasia is seeking a confident and enthusiastic Receptionist & Administration Coordinator for our new Dandenong South head office. You will be the first point of contact for visitors and callers, presenting exceptionally well and professional at all times.

Role involves varied duties across reception, administration, e-commerce and general business operations, offering growth opportunities as you develop within the team.

Qualifications

• Experience in reception, retail, hospitality, customer service or administration is valued.
• Attitude, communication skills, professionalism and willingness to learn are key.

Responsibilities

• Be the welcoming first contact for visitors to head office.
• Manage reception and front-of-house area.
• Answer, screen and direct incoming calls.
• Maintain high standard of reception and front-office presentation.
• Handle general inquiries and route complex matters to Customer Experience team.
• Provide admin support to Customer Experience & Operations Coordinator.
• Process and monitor small online and e-commerce orders.
• Cooperate with sales, marketing, finance, product and operations teams.

Skills

Professional demeanor

Telephone etiquette

Microsoft Office

Tools

Office software

Job description

Join an established and growing Australian business in a varied front-of-house role with genuine opportunities to develop.

We are looking for a confident, polished and enthusiastic Receptionist & Administration Coordinator to join our team at our new Dandenong South head office.

This is a fantastic opportunity for someone at the beginning of their career who is looking for more than just a traditional reception position.

As our front-of-house representative, you will be the first person our customers, suppliers, retail partners and other visitors meet when they arrive at our office. You will also be the first point of contact for many people who call our business.

For that reason, we are looking for someone who presents exceptionally well, communicates confidently and professionally, and takes genuine pride in representing the business.

You don't necessarily need years of office experience. For us, your attitude, communication skills, professionalism and willingness to learn are just as important.

The Role

Reception and front-of-house will be at the heart of your position, but your day will be varied.

You will also have the opportunity to gain experience across administration, customer service, e-commerce and general business operations.

Your responsibilities will include:

• Being the welcoming first point of contact for visitors to our head office
• Managing our reception and front-of-house area
• Answering, screening and directing incoming telephone calls
• Ensuring reception and our front-office areas are always presented to a high standard
• Handling general customer enquiries and directing more complex matters to our Customer Experience team
• Assisting with straightforward customer and product enquiries via phone and email
• Providing administrative support to our Customer Experience & Operations Coordinator
• Processing and monitoring smaller online and e-commerce orders
• Assisting with the preparation and dispatch of smaller online orders when required
• Coordinating incoming and outgoing mail, couriers and deliveries
• Data entry and maintaining accurate records
• Providing general administrative support across the office
• Assisting our sales, marketing, finance, product and operations teams with day-to-day administrative tasks
• Helping with projects and other activities across the business as required

About You

You may already have some experience in reception, retail, hospitality, customer service or administration, or you may be looking for an opportunity to establish yourself in a professional office environment.

What matters most to us is the person.

We are looking for someone who:

• Presents exceptionally well and has a professional manner
• Is confident, friendly and naturally welcoming
• Communicates clearly and professionally
• Has an excellent telephone manner
• Is enthusiastic and eager to learn
• Is organised and pays attention to the small details
• Is comfortable speaking with people at all levels
• Is confident using computers, email and Microsoft Office
• Is reliable and takes pride in their work
• Is proactive and willing to help rather than waiting to be asked
• Enjoys being part of a team and contributing wherever needed

Previous office experience would be advantageous, but we are equally interested in finding someone with the right attitude, professionalism and potential who is ready to take the next step in their career.

An Opportunity to Grow

We don't see this as simply a reception job.

For the right person, this is an opportunity to learn how an established business operates and gain exposure to different areas including customer experience, e-commerce, sales, marketing, product development and operations.

As you develop your skills and knowledge of the business, there will be opportunities to take on additional responsibilities and grow with us.

About Us

We are an established Australian business with more than 35 years of experience developing and supplying products to some of Australia's largest retailers.

Operating across Australia, New Zealand and the United States, our business continues to grow across water filtration, home improvement and consumer product categories.

You will be joining us at our new Dandenong South head office, working alongside an experienced team across customer experience, sales, marketing, product, sourcing, finance and operations.

What We Offer

• Modern new head office in Dandenong South
• A genuine opportunity to start and develop your corporate career
• Training and support from an experienced team
• Exposure to multiple areas of the business
• Varied responsibilities, no two days will necessarily look the same
• Opportunity to take on greater responsibility as you develop
• Established and growing Australian business with international operations

Receptionist & Administration Coordinator • Melbourne, VIC, AU