Receptionist (14m FTC)

A&O Shearman; Sydney; On-site; AUD 48,000 - 56,000; Full time

Job summary

A&O Shearman is seeking a Receptionist to join the Front of House team in our Sydney office. You will be the first point of contact for clients and visitors, managing switchboard, inboxes, hospitality, and daily front-of-house operations to ensure a seamless service experience.

The role requires a flexible, proactive individual who can work independently, manage a demanding workload, and support other Business Services tasks as they arise.

Qualifications

• Flexible, resilient and robust with proactive attitude.
• Ability to work independently and exercise judgement on tasks.
• Willingness to work outside usual business hours.

Responsibilities

• Operate switchboard and handle enquiries.
• Manage the Reception inbox and record management.
• Welcome clients and visitors, coordinate hospitality and front-of-house service.
• Conduct daily reception and client area checks and report facilities issues.
• Support office security and visitor access.
• Coordinate meeting room bookings and liaise with IT and Catering.
• Assist with basic AV requirements and escalate issues.
• Oversee client floor meeting room operations and service standards.
• Communicate front-of-house updates to support daily operations.
• Manage stationery, business card orders and key documentation.
• Arrange visitor workspaces, onboarding, office tours and access passes.
• Coordinate staff photography sessions and related communications.
• Book corporate travel per policy and maintain travel profiles.
• Support internal communications, reporting, invoicing and general Business Services.
• Provide administrative support to Business Services leadership and cover operations as required.

Skills

Verbal and written communication

Organisational skills

Client services experience

Job description

We have an exciting opportunity for a Receptionist to join our Front of House team, based in A&O Shearman’s Sydney Office.

Front of House team – Sydney

Our Front of House team serves as the initial point of contact for clients and visitors at A&O Shearman Sydney. It is crucial that this role is client-oriented and committed to delivering a seamless service experience. Beyond handling the daily operations of the switchboard and reception functions, the Receptionist must demonstrate flexibility and adaptability to support other business services tasks and administrative needs as they emerge.

What You Will Do

• Operate the switchboard, handling incoming calls and directing enquiries appropriately.
• Manage the Reception inbox, ensuring prompt responses and accurate record management.
• Welcome clients and visitors, coordinate hospitality services, and provide a professional front-of-house experience.
• Conduct daily reception and client area checks, reporting any maintenance or facilities issues.
• Support office security processes, visitor access, and delivery management.
• Coordinate meeting room bookings, liaising with IT and Catering teams to ensure rooms are set up correctly.
• Support Teams meetings and basic AV requirements, escalating technical issues when required.
• Oversee client floor meeting room operations, ensuring a consistently high standard of service.
• Communicate front-of-house updates and support smooth day-to-day office operations.
• Manage stationery supplies, business card orders, and key Business Services documentation.
• Arrange visitor workspaces, onboarding, office tours, and access passes.
• Coordinate staff photography sessions and related communications.
• Book corporate travel in line with company policy and maintain travel profiles.
• Support internal communications, reporting, invoice administration, and general Business Services activities.
• Provide administrative support to the Business Services leadership team and cover operational functions when required.

What you will have

The ideal candidate for the Receptionist position will be a flexible, resilient, and robust individual who exudes confidence in their approach. They should be proactive, quick to learn and capable of exercising independent judgment to determine what tasks need to be accomplished.

At times, there may be requirements to work outside of usual business hours.

Key Attributes Being Sought

• Excellent verbal and written communication skills
• Strong organisational and coordination skills
• Calm, unflappable demeanour
• Positive and helpful approach
• Proven ability to manage a demanding workload
• Experience providing outstanding client services

What we can offer you

To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.