Receptionist

Royal Sydney Golf Club; Woollahra Municipal Council; On-site; AUD 33,062,000 - 44,083,000; Part time

Benefits offered by this job

Daily staff meals

Employee Assistance Program

Sport Shop Discounts

L&D opportunities

Exercise classes

Golf/tennis clinics

Job summary

Royal Sydney Golf Club in Rose Bay is seeking a part-time Front Desk/Reception role to deliver exceptional service to members and guests, reporting to the Clubhouse Operations Manager.

You will handle bookings, welcome guests, manage inquiries, uphold club rules, coordinate accommodation and dining reservations, check-ins/outs, and assist with retail tasks. Flexible shifts from early morning to late evening on weekdays, weekends, and public holidays.

Qualifications

• Minimum 1-year experience in a Reception or admin role.
• Demonstrated passion for customer service.
• Strong organisational skills and ability to stay composed under pressure.
• Excellent verbal and written communication skills.
• Intermediate computer skills including Word, Excel and Outlook; NSW RSA; Australian working rights.

Responsibilities

• Deliver the highest standard of service to members and guests.
• Enforce club rules and dress regulations.
• Assist members and guests with inquiries in a professional and timely manner.
• Organise bookings for accommodation, confirming requests prior to check-in.
• Perform check-ins and check-outs for accommodation.
• Organise bookings for Dining Room/Club Bar.
• Stay up to date with day’s meetings, fixtures and events in the Green Book.
• Arrange taxis/Uber for members and guests as required.
• Assist with purchases in the Cellar Door and other reception-based retail initiatives.

Skills

Customer service

Organisational skills

Communication

Tools

Excel

Word

Outlook

Job description

• PT role offering 20-25 hours/week, $28.35/hr + weekend penalty rates
• Daily staff meals, Employee Assistance Program, Sport Shop Discounts
• L&D opportunities, exercise classes, golf/tennis clinics

Royal Sydney

Set in the beautiful location of Rose Bay, Royal Sydney, one of Australia’s premier private members’ clubs combines tradition with a modern approach to hospitality. With world-class facilities the Club is recognized nationally and internationally for its sporting and hospitality excellence.

The role:

Reporting into the Clubhouse Operations Manager you will be the hub of information, responsible for creating a seamless member & guest experience and delivering exceptional service levels.

This is a part-time role offering 20-25 hours a week, requiring availability to work during the week, weekends and on public holidays (rotating roster) with shifts ranging between5.30am starts to 9.30pm finishes.

Key tasks include:

• Deliver the highest standard of service to members and guests.
• Ensure the Club’s rules and regulations are adhered to including enforcing the dress regulations.
• Assist members and guests with all enquiries in a professional and timely manner.
• Organise bookings for accommodation, confirming requests prior to check in.
• Perform check-ins and outs for accommodation.
• Organise bookings for Dining Room/Club Bar.
• Remain up to date at all times with the day’s meetings, fixtures and upcoming events in the Green Book.
• Order taxis/ubers for members and guests as required.
• Assist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.

What does the Club need from me?

• Minimum 1-year experience in either a Reception or admin related role.
• Demonstrated passion for customer service.
• Strong organisational skills with the ability to remain composed under pressure.
• Excellent verbal and written communication skills, with the ability to build and maintain strong working relationships.
• Intermediate computer skills including word, excel and outlook programs.
• Valid NSW RSA.
• Working rights in Australia.

Why Choose Us?

We value the 'staff experience' and offer competitive benefits, including:

• Staff wellbeing program with fitness classes, golf lessons, and more.
• Daily staff meals, uniforms, and staff discounts (wine, retail, dry cleaning and more).
• Free street parking and easy access to public transport.
• The position pays $28.35 per hour plus penalty rates on weekends.

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.