Receptionist

HB Catering Pty Ltd; Whitsunday Regional; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Accommodation options available

Flexible roster options

Supportive team environment

Job summary

Kipara Rainforest Retreat is seeking a friendly and reliable Receptionist to join our team on a casual basis. You will be the first point of contact for guests, assisting with bookings, enquiries, check-ins and general reception duties.

Reporting to the Park Manager, you will deliver professional service in Australia's tropical Whitsundays. Prior RMS experience and strong communication are essential, with a tidy, welcoming reception and ability to multitask in a fast-paced environment.

Qualifications

• Previous reception experience is essential.
• Experience using the RMS booking system is essential.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Friendly, professional and team-oriented.

Responsibilities

• Answering and directing phone calls and email enquiries.
• Managing bookings using RMS.
• Opening and closing reception in line with procedures.
• Checking guests in and out.
• Providing excellent customer service to guests and visitors.
• Maintaining a clean, welcoming reception area.
• Processing payments and maintaining booking records.
• Assisting with other reception and administration tasks.

Skills

Communication skills

Organisational skills

Multitasking

Team-oriented

Tools

RMS booking system

Microsoft Office

Job description

Nestled amongst tropical rainforest just minutes from Airlie Beach and the Whitsunday Islands, Kipara Rainforest Retreat is a unique accommodation destination offering private rooms, cabins and villas for holidaymakers, workers and long-term guests.

Kipara is entering an exciting new chapter and we're building a passionate team committed to delivering exceptional guest experiences while showcasing everything the Whitsundays has to offer. Whether you're looking for a sea change, a lifestyle opportunity or the chance to be part of a great local team, Kipara offers a rewarding role in one of Australia's most beautiful locations.

Be the Welcoming Face of Kipara

We are seeking a friendly and reliable Receptionist to join our team on a casual basis.

About the Role

Reporting to the Park Manager,you will be the first point of contact for guests, providing friendly and professional service while assisting with bookings, enquiries, check-ins and general reception duties.

Key Responsibilities

• Answering and directing phone calls and email enquiries
• Managing accommodation and park bookings using RMS
• Opening and closing reception in accordance with operational procedures
• Completing guest check-ins and check-outs
• Providing excellent customer service to guests and visitors
• Maintaining a clean, tidy and welcoming reception area, including vacuuming and light-touch cleaning as required
• Processing payments and maintaining booking records
• Assisting with other reception and administration tasks as required

About You

• Previous reception experience is essential
• Experience using the RMS booking system is essential
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and general computer systems
• Friendly, professional and team-oriented

What We Offer

• Flexible roster options
• Supportive team environment
• Accommodation options available
• Work in one of Australia's premier tourist destinations

Your Next Opportunity Could Look a Little More Tropical

Great people, a beautiful location and no two days quite the same.

If you have reception experience, know your way around RMS and enjoy making people feel welcome, we’d love to hear from you.