Receptionist

St Michael's Grammar School; Saint Kilda Junction; On-site; AUD 39,000 - 47,000; Part time

Job summary

St Michael’s Grammar School in St Kilda, VIC, seeks a welcoming Receptionist to be the first contact for students, families and visitors. In a busy school environment, you will deliver friendly, professional service and help keep daily operations running smoothly.

This part-time role reports to the Director of Human Resources, offers 2.5 days per week with term-time hours, and requires strong communication, organisational skills and a commitment to child safety.

Qualifications

• Minimum 12 months relevant experience in Reception/Administrative support.
• Experience with Synergetic database is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for students, parents, staff and visitors, providing professional, responsive and welcoming service in person and via telephone.
• Maintain accurate attendance records for students within Synergetic.
• Provide broad administrative and operational support across the School, including correspondence, mail-outs, filing, photocopying and document preparation.
• Support the Reception team at Marlton and Coleman desks, ensuring consistent service and coverage.
• Coordinate receipt, distribution and management of mail, deliveries, couriers, and electronic communications.
• Maintain and periodically update Reception procedures, manuals and induction materials.
• Undertake ad hoc administrative tasks as required.

Skills

Customer service

Administrative support

Communication

Telephone etiquette

Interpersonal skills

Tools

Synergetic database

Job description

St Michael's Grammar School – Saint Kilda VIC

3d ago , from St. Michael's Grammar School

St Michael’s Grammar School, a leading independentco-educational school in St Kilda. We are seeking a welcoming andhighly professional Receptionist to be the first point of contactfor our students, parents, visitors and wider School community. Inthis pivotal role, you will create positive first impressions,deliver exceptional customer service, and contribute to the smoothand effective daily operations of the School.

The Role

Reporting to the Director of Human Resources, this is apermanent part-time role, working 2.5 days per week. The rosteredhours are 12.00 pm – 5.00 pm Tuesday and 8.00 am – 5.00 pm Thursdayand Friday during term time, with reduced hours during non-termtime.

We are looking for someone with energy, warmth and personality,who lights up a space and leaves a positive impression on thepeople they meet. You will be one of the welcoming faces of theSchool, creating an experience that makes students, families, staffand visitors feel acknowledged and valued.

With outstanding communication skills and strong emotionalintelligence, you will build genuine relationships while keepingthings running smoothly behind the scenes. Responsive, organisedand professional, you will enjoy the variety that comes with beingat the heart of a busy school and take pride in creating a positiveexperience for everyone you encounter.

As a member of the St Michael’s Reception Team, responsibilitieswill include, but will not be limited to:

• Serve as the primary point of contact for students,parents, staff and visitors, providing professional, responsiveand welcoming customer service both in person and viatelephone, while efficiently directing and resolvingenquiries.
• Maintain accurate student attendance records withinSynergetic.
• Provide broad administrative and operational support acrossthe School, including correspondence, mail-outs, filing,photocopying, document preparation and other generaladministrative duties as required.
• Support the Reception team at Marlton and Coleman Receptiondesks, ensuring consistent service delivery and operationalcoverage.
• Coordinate the receipt, distribution and management ofincoming and outgoing mail, deliveries, couriers, electroniccommunications and documentation.
• Maintain and regularly update Reception procedures,instruction manuals, School induction materials and keymanagement systems to support efficient School operations.
• Undertake adhoc administrative tasks as required.

The successful applicant will:

• Have a minimum of 12-months relevant experience and arecord of successful performance in a Receptionist, Secretarialor Administrative support role.
• Ideally have previous experience with the Synergeticdatabase.
• Possess an exceptional telephone technique and ability todiplomatically and assertively ascertain and resolve callers’queries and/or re-direct calls appropriately.
• Possess a desire to drive improvements in departmentalprocedures and protocols.
• Have sound understanding of manual and computerised officesystems and processes with advanced skills in the Microsoftsuite.
• Exercise ownership and be committed to a high level of workquality, reflected by attention to accuracy and detail.
• Have high level communication skills, both written andverbal, and demonstrate initiative.
• Be a creative and critical thinker with the ability to beflexible and adaptable with sound problem solving skills.
• Possess strong interpersonal skills, with demonstratedability to build rapport, provide guidance and assistance, andinteract effectively at all levels of the School.
• Demonstrate strong organisational skills with an ability toplan and prioritise effectively.
• Hold a current Working with Children Check and NationalPolice Check or be willing to prior to commencing.

Why work at our School

Working at St Michael’s Grammar School means being part of onecampus, one community, where professional purpose and personalwellbeing are equally valued. We offer meaningful work in aconnected ELC-12 environment, supported by strong professionalstandards and a genuine care for our staff.

We provide opportunities to:

• Work in a stimulating and supportive environment.
• Access to exceptional resources and facilities.
• Be part of an active Staff Association focused on wellbeingand collegiality.
• Benefit from generous professional development and coachingopportunities.
• Enjoy 5.2 weeks annual leave

Child Safety

St Michael’s Grammar School is committed to child safety. Assuch, the successful applicant will be expected to satisfy childprotection screening and adhere to the School’s Child Safe Policyand Code of Conduct. These documents may be downloaded from theSchool’s website.

All staff at St Michael’s must:

• Always demonstrate and ensure compliance with the School’s Child Safety Policy and Child Safety Code of Conduct andcomplete regular training in Child Safety standards.
• Promote the safety and wellbeing of children and youngpeople to whom we provide services.
• Ensure that your interactions with children and youngpeople are positive and safe.
• Provide adequate care and supervision of children and youngpeople in your charge.
• Act as a positive role model for children and youngpeople.