Receptionist

Wandiyali; Newcastle; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks annual leave

Monthly professional supervision

Ongoing training and career growth

Salary Sacrifice packaging of up to $@

Meal and Entertainment Salary Sacrific

Employee Benefits programs

Job summary

Wandiyali, based in Newcastle, NSW, seeks a Receptionist to provide front-desk and administrative support in a culturally safe environment for Aboriginal communities. You will greet clients, manage phone calls, and maintain databases, contributing to a high-quality service delivery.

The role requires strong communication, multitasking, and a collaborative approach, with opportunities for professional development and mentoring a trainee receptionist.

Qualifications

• Experience in administrative and/or reception roles within a similar environment.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and manage a demanding phone system and front-desk duties.

Responsibilities

• Greet clients and visitors and direct phone calls as required.
• Provide reception and administrative support to staff and trainees.
• Maintain systems and databases and ensure data accuracy.
• mentor, support and direct a trainee receptionist as needed.

Skills

Communication skills

Customer service

Reception experience

Phone system management

Team collaboration

Education

High school diploma

Tools

MS Office

Database systems

Job description

Wandiyali is an Aboriginal Community Controlled Organisation, established in Newcastle in 1997. We are the largest accredited Aboriginal provider of PSP OOHC within Newcastle, Lake Macquarie, Hunter Region, and Port Stephens. Wandiyali also has a number of Preservation Programs and support services that work closely with children, young people and families.

Wandiyali strives to employ, support, and develop therapeutic skills of Aboriginal people who have a passion for working in this sector.

Wandiyali puts people first, recognising the link between positive client outcomes and a positive workplace culture, which includes an emphasis on wellbeing and a true work life balance. Wandiyali promotes a collaborative workplace, recognising the value, strengths and contribution of all employees.

The Opportunity

Wandiyali is aChild Safe organisationcommitted to the safety, wellbeing and Cultural safety of all children and young people. We have zero tolerance for child abuse and are committed to creating safe, inclusive and Culturally responsive environments where children and young people are respected, heard and empowered. All employees are expected to share and actively uphold Wandiyali’s commitment to child safety and safeguarding.

The aim of Wandiyali and its services is to ‘Keep our Culture Strong’. As a Wandi Receptionist, you will contribute to this by providing reception and administrative support to staff at Wandiyali in order to facilitate a high level service delivery. The Receptionist is generally the first point of contact with clients and visitors of Wandiyali service, as such, it is essential that the Receptionist is pleasant, courteous, highly professional and able to interact with a wide and diverse range of people. The Receptionist is responsible for greeting clients and visitors professionally and directing phone calls as required and will be responsible for managing and maintaining systems and databases, as well as supporting, mentoring and directing a trainee receptionist.

The Benefits

As a Wandi Receptionist you will benefit with additional career development supports including,

• 5 weeks of annual leave
• Monthly professional supervision,
• Ongoing training and opportunities for career advancement.

You will have the options to reduce tax and cost of living expenses through,

• Salary Sacrifice packaging of up to $15,900 each FBT year
• Meal and Entertainment Salary Sacrifice of up to $2,650 each FBT year
• Employee Benefits programs providing discounts on a large variety of consumer services and products.

Essential Criteria

• A commitment to the Vision, Mission and Values of our Organisation
• Must identify as being of Aboriginal and Torres Strait Islander
• Demonstrated experience working in an administrative and/or reception role within a similar environment
• Exceptional communication and interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences
• High level customer service skills
• A strong initiative to problem solve
• Courteous, with high level of professionalism, confidentiality and discretion
• Positive and collaborative team player
• Willingness to mentor, support and direct trainee receptionist
• Adaptability and flexibility in the workplace
• Exceptional organisation and ability to multitask
• High level of attention to detail
• Sound computer skills
• Intermediate level of MS Office experience
• Ability to manage a demanding phone system
• Ability to develop and maintain systems and databases
• Ability to work independently with limited supervision
• Ability and willingness to implement appropriate and respectful conflict resolution strategies within the community and working environment

An applicant’s race is a genuine occupational qualification and is authorised by Section 14(d) of the Anti-Discrimination Act 1977

Applications close at 5:00 pm Friday 20 November 2026.

Please note that applications may close earlier than the stated date if a suitable applicant is found.

For further information please contact;
Talana Kilroy
Senior People and Culture Officer
49575900or******@wandiyali.com.au