Generalist Health Worker (Identified)

Wuchopperen Health Service; Cairns Regional; On-site; AUD 78,000 - 83,000; Full time

Benefits offered by this job

5 weeks annual leave

15 days personal leave pro rata

Professional development

Employee Assistance Program (EAP)

Job summary

Wuchopperen Health Service is seeking a Generalist Health Worker, grade 3, to provide holistic primary health care to Aboriginal and Torres Strait Islander communities in Cairns and surrounding districts. The role emphasizes education, early intervention, screening, and community liaison within a culturally safe framework.

The position operates under the Enterprise Agreement with a salary range of $78,414.30–$83,317.20, plus superannuation and leave benefits.

Qualifications

• Certificate IV or higher in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice).
• Strong knowledge of Aboriginal and Torres Strait Islander cultures and communities.
• Ability to communicate effectively with Aboriginal and Torres Strait Islander people.

Responsibilities

• Provide culturally appropriate and holistic primary health care to communities.
• Lead and support staff and clients to understand health conditions and care needs.
• Coordinate recalls and referrals; assist with case coordination.
• Offer crisis intervention and appropriate referrals to services.
• Maintain accurate client records and data in standard systems.

Skills

Culturally competent communication

Multidisciplinary teamwork

Education

Certificate IV or higher in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice)

Tools

Communicare (client records)

Microsoft Office

Job description

Description

Generalist Health Worker (Identified)

Full time Permanent

Based in Cairns

Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)

Aboriginal & Torres Strait Islander Health Worker grade 3

$78,414.30 – $83,317.20

Wuchopperen Health Service

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The Generalist Health Worker, grade 3 will work predominantly with clients to provide culturally appropriate and holistic primary health care for Aboriginal and Torres Strait Islander communities of Cairns and surrounding districts, including education and promotion, development and implementation of early intervention strategies and clinical screening protocols.

The position will contribute to the delivery of primary health care services incorporating the development, implementation and evaluation of program resources and strategies to meet the needs of Aboriginal and Torres Strait Islander clients, including liaison with relevant community groups, health professionals, organisations, and agencies.

The Generalist Health Worker is supervised by the Coordinator, Health Services and has no supervisory responsibilities but will work collaboratively with Registered Nurses, Medical Officers and other health professionals and clinic staff to ensure the key responsibilities are achieved.

Significant liaison is required within a multidisciplinary team approach including establishing relationships with external healthcare providers and community organisations.

Key responsibilities:

• Conduct comprehensive, culturally competent health services, incorporating promotion, prevention, early intervention, health assessments and treatment in accordance with medical and established Aboriginal and Torres Strait Islander community protocols.
• Provide leadership to staff and clients to ensure understanding of a client’s disease and/or condition, and how best practice drives clinical care and influences prioritization of clinical care needs.
• Undertake client recalls and internal and external referrals in accordance with approved processes, including case coordination activities.
• Undertake crisis intervention, advocacy and referral to appropriate internal and external providers.
• Ensure client records in Communicare are kept current to reflect eligibility for internal and external services, including the Care Coordination and Supplementary Services programmed, in accordance with approved processes.
• Collect and record data from clients which will assist in the diagnosis and management of common medical problems and medical emergencies.
• Commence population of GP Management Plans and team care arrangements and regularly revie
• Undertake wound assessment and management as directed and in collaboration with health professionals.
• Assist in the preparation and completion of clinical audits, contributing to research activities.
• Be responsible for the induction of newly appointed Health Workers
• Work in partnership with other health care professionals to ensure a multi-disciplinary approach to comprehensive primary health care.
• Maintain information systems such as computer systems, statistics and other records required for the efficient and effective management of clients.
• Work in a way that is appropriate to gender sensitivities in the line with Aboriginal and Torres Strait Islander community.
• Enhance business relationships and Wuchopperen’s reputation with service partners, stakeholders, and clients by promoting the service and demonstrating excellent communication skills.
• Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
• Contribute to continuous improvement processes and participate in the quality assurance activities to ensure compliance with relevant standards and safe, effective service delivery.
• Other duties as required, within your skills, experience, and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Certificate IV or higher in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice) and has a minimum of three (3) years of direct experience in the delivery of clinical health care services
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Demonstrated ability to perform clinical screening, health education and promotion and administrative duties within the General Clinic.
• Extensively developed interpersonal and communication skills including the ability liaise and network with a range of stakeholders as well as effectively advocate for, and articulate the interests of, Aboriginal and Torres Strait Islander individuals and families.
• Demonstrated ability to work independently with limited supervision, together with the ability to work in a multi-disciplinary team environment, prioritize and meet deadlines, deal with matters of a sensitive and confidential nature and meet organisational demands.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

• We are also accepting applications from candidates who have completed a Certificate III qualification in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice) and have one (1) year of direct experience in the delivery of clinical health care services
• It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
• It’s recommended for the employee to be vaccinated against COVID-19.
• Health Workers may be required to register or work towards registration with the Australian Health Practitioners Regulation Agency (AHPRA).
• Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
• The Generalist Health Worker is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal person or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
• It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. If you are not already a holder of a ‘blue card’ you will be required to submit an application on your first day of employment – this is at your cost. Employment cannot continue where your application is not approved, withdrawn or your ‘blue card’ is disqualified.
• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possession of a current Queensland “CA” class driver’s license is essential
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• All employees are responsible for the safety of themselves, students, visitors, volunteers and fellow staff members. Employees must report any hazards or incidents, co-operate in emergency drills, undertake Workplace H&S training as required, and lodge risk assessments for all external and internal risk activities.
• Ability to use Microsoft Office products and the ability to use or willingness to gain proficiency in the client information management systems.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 2nd November 2026