Receptionist

Lifecare Australia; City of Melbourne; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Discounted health insurance

Wellbeing support

Job summary

Lifecare Oak Park Physiotherapy is seeking a friendly Receptionist to join our team on a casual basis at our Oak Park and Essendon clinics.

You’ll answer phone queries, schedule appointments, process payments, invoicing and daily banking, and maintain a tidy waiting area, clinic rooms and kitchen. You’ll also support other admin tasks as required.

Qualifications

• Experience in reception, customer service or administrative role (medical experience highly regarded).
• People-first mindset with a strong customer service focus.
• Strong organisational skills and ability to manage competing priorities.
• Confidence working in a fast-paced environment.
• Experience with booking or practice systems (e.g. Nookal) is desirable.

Responsibilities

• Deliver a professional and welcoming front desk experience for every patient.
• Coordinating day-to-day reception and clinic operations.
• Managing bookings, invoicing and general admin processes.
• Building strong relationships with patients, health professionals and stakeholders.
• Identifying opportunities to improve systems and service delivery.
• Supporting coverage across multiple sites when required.

Skills

Reception experience

Customer service

Administrative skills

Organisational skills

Fast-paced environment

Tools

Nookal

Job description

Lifecare is seeking a Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. Looking for some diversity in your role? You will be joining us on a casual basis at our clinic at our Oak Park and Essendon clinics.

You will be answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, you will maintain a clean and tidy waiting room, clinic rooms and kitchen, and replenishments, and complete other administrative tasks as required.

This role is ideal for someone who thrives in a busy customer-facing environment and enjoys making a genuine difference to people’s day.

Why join Lifecare?

Make a real impact – Be part of a growing, forward-thinking clinic where your contribution truly matters

Supportive team culture – Work alongside a collaborative team that values what you bring

Room to grow – Access career opportunities across the wider APM Group network

Community connection – Build relationships with patients and the local community

Perks included – Discounted health insurance and wellbeing support

What You’ll Be Doing

• Delivering a professional and welcoming front desk experience for every patient
• Coordinating day-to-day reception and clinic operations
• Managing bookings, invoicing and general admin processes
• Building strong relationships with patients, health professionals and stakeholders
• Identifying opportunities to improve systems and service delivery
• Supporting coverage across multiple sites when required

What We’re Looking For

• Experience in a reception, customer service, or administrative role (medical experienced highly regarded)
• A people-first mindset with a strong customer service focus
• Strong organisational skills and ability to manage competing priorities
• Confidence working in a fast-paced environment
• Experience with booking or practice systems (e.g. Nookal) is desirable, not essential

If you bring initiative, reliability and a genuine focus on great service, we’d love to hear from you.

About Lifecare Physiotherapy

Lifecare Oak Park Physiotherapy offers a varied caseload from acute injuries to chronic pain management. You’ll work in a clinic that prioritises personalised care and long-term health outcomes.

With more than 35 clinics and over 300 practitioners, Lifecare Physiotherapy is committed to delivering comprehensive, patient-centred care. We also invest in our people through ongoing professional development and a highly structured clinician mentorship program.

Lifecare is one of Australia’s largest sports medicine networks, with clinics across four states. We are supported by our parent company, APM - a Perth-founded provider of health, employment, disability, and workplace services - enabling us to make a meaningful difference in people’s lives. Through APM, our team members benefit from strong career development opportunities while contributing to positive outcomes for the communities we serve.

Mobilise Your Potential - Join a team where movement matters—yours and your patients.

We're committed to Equality, Diversity and Inclusivity We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.