Receptionist

Epworth; City of Melbourne; On-site; AUD 25,000 - 38,000; Part time

Benefits offered by this job

Salary packaging benefits

Educational scholarship program

Reduced cost of health services

Discounted private health insurance

Job summary

Epworth HealthCare is seeking a part-time receptionist at Epworth Eastern (Box Hill) and Lilydale Consulting Suites. You will greet patients, manage files, coordinate with doctors and staff, and assist with back-of-office administration.

You will report to the Patient Services Manager and work as part of a cohesive team. Ideal candidates have healthcare exposure and at least two years in similar admin or business support roles; strong communication, computer skills, and the ability to multitask

Qualifications

• Healthcare experience (desirable)
• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential)
• Excellent communication skills both in person, written and on the telephone; with a demonstrated ability to manage difficult conversations professionally and empathetically.
• Excellent computer skills.
• Ability to prioritise and meet timelines whilst maintaining customer service in a fast-paced and demanding environment.
• Current Victorian Working with Children Check (Employee)

Responsibilities

• Lead by example with customer service, time management and system proficiency.
• Build strong relationships with consultants and patients while demonstrating Epworth values.
• Support a team and Manager with a can-do attitude and collaborative approach.

Skills

Customer service

Time management

System proficiency

Teamwork

Excellent communication

Tools

Office software

Job description

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this part-time (permanent) receptionist role, based at Epworth Eastern (Box Hill) and Lilydale Consulting Suites, you will be the first point of contact for patients visiting the hospital, meeting and greeting patients, ensuring upkeep of patient files, coordinating with our doctors and staff, and back-of-office administration processes. You will be working collaboratively as part of a cohesive team, reporting to the Patient Services Manager.

You will make an impact by-

• Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software.
• Building strong relationships with our consultants and patients and demonstrating the Epworth values
• Providing support to a team of staff and Manager through the adoption of a can-do attitude and role-up-your-sleeves approach.

To be successful in this role…

You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time. Additionally, you will value teamwork, showing mutual respect and actively contribute to a collaborative environment.

You will have-

• Healthcare experience (desirable)
• Minimum 2 years demonstrated experience in a similar administration, admissions, or business support role (essential)
• Excellent communication skills both in person, written and on the telephone; with a demonstrated ability to manage difficult conversations professionally and empathetically.
• Excellent computer skills.
• Ability to prioritise and meet timelines whilst maintaining customer service in a fast-paced and demanding environment

About Eastern

Position Description Inherent Requirements

Located in Box Hill, Epworth Eastern is a state-of-the‑art facility with 18 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

Qualifications

• Current Victorian Working with Childrens Check (Employee)

Additional Information

At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth HealthCare offers our employees salary packaging benefits of $15,900 pre-tax annually, plus an optional $2,650 meals and entertainment allowance.
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Discounted private health insurance

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.