Team Leader -Administration

Rashi Joshi; Southern Midlands; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 pre-tax

Educational scholarship program

Extra leave options

Reduced health service costs

Relocation assistance

Job summary

Epworth HealthCare in Hawthorn is seeking an Administration Team Leader to lead a high-performing administration team across outpatient, consulting and reception services, ensuring efficient processes and an exceptional patient experience. You will coach and develop staff, drive improvements, and partner with clinicians to maintain high service standards.

The role requires hospital administration experience, strong leadership, and a commitment to Epworth values.

Qualifications

• Previous experience in hospital patient administration.
• Strong leadership capability with experience supporting and developing teams.
• Knowledge of health fund contracts and patient administration systems such as iPM, Genie or similar.
• Excellent communication, organisational and problem-solving skills.
• A commitment to Epworth's values of Compassion, Accountability, Respect and Excellence.

Responsibilities

• Lead, coach and develop a team of administration professionals to deliver exceptional patient-centred service.
• Oversee day-to-day operations of outpatient, medical consulting and hospital reception services, ensuring accuracy, efficiency and compliance.
• Drive continuous improvement, operational performance and stakeholder satisfaction while building strong relationships with clinicians, medical staff and key support service.

Skills

Hospital patient administration

Leadership experience

Health fund contracts knowledge

iPM/Genie knowledge

Communication & organisation

Values alignment (Compassion, etc)

Tools

IPM

Genie

Job description

Administration Team Leader Epworth Rehabilitation | Hawthorn | Full Time

Lead a high-performing administration team and help shape an exceptional patient experience at one of Victoria's leading healthcare organisations. As the Administration Team Leader, you will oversee daily operations across outpatient, consulting and reception services, ensuring efficient processes, outstanding customer service and strong team performance.

Key Responsibilities

• Lead, coach and develop a team of administration professionals to deliver exceptional patient-centred service.
• Oversee the day-to-day operations of outpatient, medical consulting and hospital reception services, ensuring accuracy, efficiency and compliance.
• Drive continuous improvement, operational performance and stakeholder satisfaction while building strong relationships with clinicians, medical staff and key support service.

Qualifications

• Previous experience in hospital patient administration.
• Strong leadership capability with experience supporting and developing teams.
• Knowledge of health fund contracts and patient administration systems such as iPM, Genie or similar.
• Excellent communication, organisational and problem-solving skills.
• A commitment to Epworth's values of Compassion, Accountability, Respect and Excellence.

Position Description Inherent Requirements

Why Join Epworth?

At Epworth, it's a community. It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters.

Benefits

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care.