Outpatient Administration Coordinator

Epworth Healthcare; Geelong; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Salary packaging

Meals & entertainment allowance

Private health insurance discount

Extra leave

Job summary

Epworth Geelong is seeking a customer-focused Outpatient Coordinator on a casual basis to join our Outpatient Administration team. You will be the first contact for patients and visitors, delivering exceptional service while managing referrals and the patient journey from pre-admission to discharge.

You will work closely with Allied Health, Nursing teams and VMOs to ensure a positive, efficient experience for all who use our services.

Qualifications

• Excellent communication and interpersonal skills.
• Strong computer and administrative skills with high accuracy.
• Previous experience in a hospital, healthcare or medical administration environment.

Responsibilities

• Deliver exceptional customer service to patients, visitors, medical staff and colleagues.
• Provide a professional, welcoming and efficient reception service.
• Coordinate and manage outpatient referrals accurately and efficiently.
• Support administrative processes across the patient journey, including pre-admission, admission, service delivery and discharge.
• Ensure referrals meet Health Fund and compensable funding requirements.
• Build positive working relationships with Allied Health, Nursing teams and VMOs.
• Contribute to a collaborative team culture focused on delivering outstanding patient experiences.

Skills

Customer service

Reception

Administrative skills

Referral management

Stakeholder engagement

Team collaboration

Education

Certificate III in Business Administration (desirable)

Customer service training

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace — one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

At Epworth, care matters. Every interaction is an opportunity to make a difference in the lives of our patients, their families, and our people.

We are seeking a customer-focused and highly organised Outpatient Coordinator to join our welcoming Outpatient Administration team on a casual basis. As an integral member of the team, you will contribute to exceptional patient care by ensuring a positive, efficient and supportive experience at every stage of the outpatient journey.

As the first point of contact for many patients and visitors, you will deliver exceptional customer service while coordinating a range of administrative processes, from referral management and pre-admissions through to service delivery and discharge. Working closely with Allied Health, Nursing teams and Visiting Medical Officers (VMOs), you will help create a positive and efficient experience for everyone who enters our service.

You will make an impact by-

• Delivering exceptional customer service to patients, visitors, medical staff and colleagues
• Providing a professional, welcoming and efficient reception service
• Coordinating and managing outpatient referrals accurately and efficiently
• Supporting administrative processes across the patient journey, including pre-admission, admission, service delivery and discharge
• Ensuring referrals meet Health Fund and compensable funding requirements
• Building positive working relationships with Allied Health, Nursing teams and VMOs
• Contributing to a collaborative team culture focused on delivering outstanding patient experiences

To be successful in this role, you will have-

• Excellent communication and interpersonal skills
• Strong computer and administrative skills with a high level of accuracy
• Previous experience in a hospital, healthcare or medical administration environment
• Proven ability to prioritise competing demands and work effectively in a fast-paced setting
• Demonstrated ability to meet deadlines while maintaining exceptional customer service standards
• A positive, adaptable and team-focused approach
• The confidence to engage and build relationships with stakeholders at all levels

About Epworth Geelong

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

Qualifications

• Certificate III in Business Administration or a related qualification (desirable)
• Training in customer service principles within a service-focused environment

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status provides the opportunity for employees to salary package up to $15,900 pre-tax annually, plus $2,650 meals and entertainment allowance leading to greater take home pay
• Discounted private health insurance
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• The largest educational scholarship program of its kind in Australia!

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.