Receptionist

Vision Radiology; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Permanent full-time employment

Training provided

Uniform provided

Career development opportunities

Job summary

Vision Radiology Hampton is seeking a friendly, highly organised Medical Receptionist for a full-time role. You will be the first point of contact for patients, handling bookings, queries and payments with a focus on exceptional service.

Join a busy healthcare environment with training provided and a supportive team. The role emphasizes confidentiality, accuracy, and strong communication across clinical staff and patients.

Qualifications

• Previous medical reception or healthcare administration experience.
• Excellent verbal and written English communication.
• Patient-focused and professional at all times.
• Able to work in a busy healthcare environment.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Book and coordinate patient appointments.
• Answer phone enquiries and assist with queries.
• Communicate appointment information clearly and professionally.
• Process patient information, referrals and payments.
• Maintain patient details and confidentiality.
• Provide administrative support to the clinical team.
• Liaise with patients, referrers, radiologists and staff.
• Manage a busy reception area and prioritise tasks.

Skills

Customer service

Communication

Organisation

Multitasking

Confidentiality

Computer literacy

Teamwork

Tools

Practice management system

Medical booking software

Job description

Medical Receptionist – Vision Radiology Hampton

Full-Time | Monday–Friday | Training Provided

Vision Radiology is seeking a friendly, professional and highly organised Full-Time Medical Receptionist to join our Hampton team.

This is a fantastic opportunity for someone who enjoys working in a busy healthcare environment and takes pride in delivering exceptional patient care and customer service.

About the Role

As a Medical Receptionist, you will be an important first point of contact for our patients and will work closely with our clinical and administration teams.

Your responsibilities will include:

• Greeting patients and providing a warm, welcoming and professional experience
• Booking and coordinating patient appointments
• Answering telephone enquiries and assisting patients with their queries
• Communicating appointment information clearly and professionally
• Processing patient information, referrals and payments
• Checking and updating patient details accurately
• Providing administrative support to the clinical team
• Liaising with patients, referrers, radiologists, sonographers and other clinical staff
• Managing a busy reception area and prioritising competing tasks
• Maintaining a high level of confidentiality and professionalism
• Working collaboratively with the wider Vision Radiology team
• Ensuring every patient receives an exceptional level of service throughout their visit

About You

We are looking for someone who is:

• Friendly, approachable and patient-focused
• Professional and confident when communicating with patients
• Highly organised with excellent attention to detail
• Comfortable working in a busy healthcare environment
• Able to multitask and remain calm under pressureReliable, punctual and committed to providing excellent service
• Confident using computers and learning new systems
• Able to work independently while contributing positively to a team
• Respectful and comfortable communicating with people from diverse cultural and linguistic backgrounds

Ideally, You Will Have

• Previous medical reception or healthcare administration experience
• Previous customer service experience
• Experience using medical booking or practice management systems
• Excellent verbal and written English communication skills
• Strong organisational and administrative skillsA genuine interest in providing a positive patient experience
• A professional and polished approach to patient care

Medical imaging experience is advantageous, however full training will be provided to the successful applicant.

What We Offer

• Permanent full-time employment
• Monday–Friday roster
• Comprehensive training and ongoing support
• Supportive and friendly team environment
• Uniform provided
• Modern and well-equipped medical imaging clinic
• Opportunities for career development and progression
• The opportunity to join a growing and privately owned medical imaging organisation
• A varied and rewarding role where you can make a genuine difference to the patient experienc