Receptionist

Eureka Villages; City Of Mandurah; On-site; AUD 34,000 - 37,000; Full time

Job summary

Eureka Villages in Mandurah is seeking a Receptionist to join our team on a permanent full-time basis. You will be the welcoming first point of contact for residents, visitors and the wider Mandurah community, blending reception duties with administration and resident support.

This role offers a varied, people-focused day, combining customer service with strong administrative tasks, data entry and records management in a friendly community setting.

Qualifications

• Previous experience in reception, administration or customer service.
• Excellent communication and organisation.
• Ability to handle confidential information.

Responsibilities

• Providing a friendly and professional first point of contact, welcoming residents, families, visitors and contractors and responding to telephone and email enquiries.
• Supporting the day-to-day administration of the park, including correspondence, filing, data entry, document preparation and maintaining accurate electronic and paper records.
• Assisting residents and prospective residents with general enquiries, ensuring requests are followed up or directed to the appropriate person.
• Supporting the Park Manager and broader onsite team with administrative tasks, appointments, communications and other operational requirements.
• Helping create a positive resident experience, building respectful relationships and contributing to a welcoming, organised and supportive park environment.

Skills

Reception experience

Administration

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

• Be the welcoming first point of contact for residents, visitors and the wider Mandurah community
• Permanent full-time opportunity combining reception, administration and resident support

• $25.85 per hour + super
• Be the welcoming first point of contact for residents, visitors and the wider Mandurah community
• Permanent full-time opportunity combining reception, administration and resident support

Are you an organised and approachable administrator who enjoys helping people and creating a great first impression?

Join Eureka Villages as our Receptionist at Mandurah and become an important part of the team supporting the day-to-day operation of our community.

This is an ideal opportunity for someone who enjoys variety, takes pride in keeping things organised and genuinely enjoys building relationships with people.

Why Eureka?

At Eureka Villages, we believe community living is about more than providing accommodation. We create welcoming communities where people feel safe, connected and genuinely at home.

As our Receptionist, you'll often be the first person our residents, families, visitors, contractors and prospective residents interact with, making you an important part of the experience we create at Mandurah.

Working closely with the Park Manager and onsite team, you'll provide reception and administrative support while helping ensure enquiries are responded to, records remain accurate and the day-to-day administration of the park runs smoothly.

Guided by our values of Putting People First, Embracing the Challenge, Committing and Following Up, Acting with Purpose and Building Belonging, you'll join a team focused on creating a welcoming and connected community.

What's the role?

This is a varied, people-focused role where you'll combine customer service with strong administration and attention to detail.

Your Responsibilities Will Include

• Providing a friendly and professional first point of contact, welcoming residents, families, visitors and contractors and responding to telephone and email enquiries.
• Supporting the day-to-day administration of the park, including correspondence, filing, data entry, document preparation and maintaining accurate electronic and paper records.
• Assisting residents and prospective residents with general enquiries, ensuring requests are followed up or directed to the appropriate person.
• Supporting the Park Manager and broader onsite team with administrative tasks, appointments, communications and other operational requirements.
• Helping create a positive resident experience, building respectful relationships and contributing to a welcoming, organised and supportive park environment.

What's in it for you?

At Eureka, we recognise that our people are our greatest asset.

You'll Enjoy

• $25.85 per hour + super, classified under the Hospitality Industry (General) Award at Level 2, Clerical Grade 1
• Permanent full-time employment
• A stable, onsite position within our Mandurah community
• A varied role combining administration, customer service and resident interaction
• The opportunity to make a genuine difference to the everyday experience of our residents

What's it like working for Eureka?

No two days are exactly the same.

You might start your morning welcoming residents and responding to enquiries before moving on to updating records, preparing correspondence, helping a prospective resident, coordinating an appointment or assisting the Park Manager with an administrative task.

You'll become a familiar face within the community, so being approachable, patient and willing to help is important. Equally, you'll need to be organised and comfortable working with systems, confidential information and competing priorities.

At Eureka, you're more than the person behind the reception desk. You're an important part of creating a community where people feel welcomed, heard and supported.

Is this role right for you?

We're looking for someone who combines great customer service with strong administration and attention to detail.

You'll Ideally Bring

• Previous experience in reception, administration, customer service or a similar office-based role, ideally within hospitality, community living, property, aged care or another people-focused environment.
• Strong administration and data entry skills, with excellent attention to detail and confidence maintaining accurate records.
• A warm and professional communication style, with the ability to build positive relationships with residents, families, visitors and colleagues.
• Confidence using Microsoft Office and general administrative systems, with the ability to learn new technology and processes quickly.
• A proactive and organised approach, with the ability to manage competing priorities, maintain confidentiality and follow tasks through to completion.