Receptionist

Picture Wealth Group; City of Brisbane; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Program

Social events

Free fruit/tea/coffee

Brisbane CBD location

Job summary

PictureWealth is seeking a receptionist who will be the first voice clients hear and a pathway into client experience roles. Based in Brisbane CBD, the role centers on answering calls, triaging enquiries and supporting the team with admin tasks.

You’ll grow product knowledge and systems exposure as you progress toward client experience or advisory support opportunities. This entry-level position emphasizes organization, friendly communication and a willingness to learn, with full-time hours

Qualifications

• Excellent phone manner and clear communication.
• Strong organisational skills and attention to detail.
• Comfort with learning new software and systems.
• Interest in starting a career in client experience or advisory support.

Responsibilities

• Answer and triage incoming calls with a calm, confident tone.
• Support basic client inquiries by phone and email.
• Route requests to advisers, lending, and client services as needed.
• Maintain contact lists, voicemails and general admin tasks.
• Assist with meeting room bookings and internal tasks.
• Grow knowledge of financial services and client experience processes.

Skills

Phone etiquette

Organisation

Tech savvy

Team player

Customer service

Tools

CRMs

Phone systems

Job description

• Full Time Position – Monday – Friday – 38h/week

• Full Time Position – Monday – Friday – 38h/week
• Brisbane Office – 3 min walk from Central station
• Receptionist (Client Experience Entry Pathway)

Looking to start your career in a thriving, people-first business? This is not your average receptionist role. At PictureWealth, we’re offering an exciting opportunity to become the first voice our clients hear, and the next rising star in our Client Experience team.

About the Role

This is the perfect entry point into financial services for someone who’s organised, friendly, and curious about how things work behind the scenes. You won’t be sitting at a front desk greeting walk-ins – instead, you’ll be the go-to for answering incoming calls, triaging enquiries, and supporting our Client Experience team with admin and service tasks.

As you grow in the role, you’ll develop product knowledge, system skills, and real exposure to what a future in client experience or advice support could look like.

What You’ll Be Doing

• Answer and triage calls across the business with a calm, confident tone
• Support basic client enquiries by phone and email
• Route requests to the right internal teams (Advisers, Lending, Client Services, etc.)
• Maintain contact lists, manage voicemails, and provide general admin support
• Help with meeting room bookings, supplies, and internal tasks
• Build your knowledge of financial services and client experience processes

What You’ll Bring

• A great phone manner and professional communication skills
• Strong organisation and attention to detail
• Tech-savviness and a willingness to learn new systems (CRMs, phone tools)
• A team mindset and enthusiasm for growing your career
• Bonus if you’ve worked in admin, retail, reception, or customer service!

Why PictureWealth?

• Amazing location: Brisbane CBD, next to Central Station
• Career development: full training and a pathway into client experience roles
• Work-life balance: flexible working options + supportive team culture
• Perks: Employee Assistance Program access, social events, free fruit/tea/coffee at the office!