Receptionist

MTP Financial; Cairns Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

MTP Financial in Cairns is seeking a proactive Receptionist to join our friendly team and support a busy local office. You will be the first point of contact for clients and visitors, handling calls, scheduling, and administrative tasks with a client‑focused approach.

Ideal candidates bring experience in reception or hospitality, confident communication, and strong organisational skills. You’ll work with a supportive team in a collaborative office environment and develop your career locally.

Qualifications

• Experience in reception, administration or customer service.
• Professional and friendly manner.
• Strong communication and organisational skills.
• Ability to manage multiple tasks and prioritise.
• Positive, team‑oriented attitude.
• Comfortable learning new systems.

Responsibilities

• Welcoming clients and visitors to the office.
• Managing incoming calls and enquiries.
• Coordinating appointments and meeting room bookings.
• Assisting with client correspondence and documentation.
• Providing administrative support to the broader team.
• Supporting day-to-day office operations.

Skills

Customer service

Communication

Organisation

Multitasking

Hospitality

Tech-savvy

Job description

An exciting opportunity exists to join our friendly and growing Cairns team.

While we have offices across Australia, our Cairns practice maintains a strong local focus, delivering personalised financial advice and support to our clients and their families. We pride ourselves on building long-term relationships, providing exceptional service, and creating a welcoming environment for every client interaction.

Supported by the broader AZ NGA network, we continue to invest in technology, systems, and resources that help our team work more efficiently and provide an outstanding client experience.

As the first point of contact for our business, the Receptionist plays a vital role in creating a positive and professional experience for clients, visitors, and business partners.

About the Role

Working closely with our local team of Financial Advisers and Client Service professionals, you will be responsible for:

• Welcoming clients and visitors to the office
• Managing incoming phone calls and enquiries
• Coordinating appointments and meeting room bookings
• Assisting with client correspondence and documentation
• Providing administrative support to the broader team
• Helping ensure the smooth day-to-day operation of the office

About You

The successful candidate will have a genuine passion for customer service and enjoy building positive relationships with people from all walks of life.

You will ideally bring:

• Previous reception, administration, hospitality, or customer service experience
• A professional and friendly manner
• Strong communication and organisational skills
• The ability to manage multiple tasks and prioritise effectively
• A positive, team-oriented attitude
• Confidence using technology and learning new systems

Most importantly, we are looking for someone who enjoys helping people, takes pride in their work, and wants to be part of a supportive and collaborative team environment.

Why Join Us?

This role offers the opportunity to build a long-term career within a respected and growing financial advice business. As part of our team, you will receive ongoing support, training, and development opportunities while working alongside experienced professionals who are passionate about helping clients achieve their financial goals.

If you are looking for a role where you can make a genuine difference, contribute to a close-knit team, and develop your career locally in Cairns, we would love to hear from you.