Customer Service Representative

CBRE Asia Pacific; Townsville City; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Discounted health insurance

Counselling services

Flexible leave

Growth opportunities

Job summary

CBRE Townsville is seeking a friendly Customer Service Representative to be the welcoming face at the Willows Shopping Centre. This casual, part-time role offers training and mentoring and supports tenants and customers with enquiries.

You'll handle information desk queries, assist with marketing activities, maintain records, and help coordinate campaigns and events. Prior experience in customer service or retail is a plus, and flexibility across evenings and weekends is required.

Qualifications

• Warm, approachable and professional communicator.
• Strong organisation and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Be the first point of contact at the Information Desk for customers and tenants.
• Support centre marketing activities including posters, PA announcements, displays, and mannequin setups.
• Maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Assist with coordinating marketing campaigns, events and activations.
• Issue gift cards and provide general administrative support.

Skills

Customer service

Communication

Multitasking

Organisational skills

Tools

Office software

Job description

Part-time

Townsville - Queensland - Australia

Be the first point of contact for our shopping centre

Casual position - full training and mentoring provided

Townsville | Gurambilbarra | Land of the Wulgurukaba people

Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Representative to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best.

Based at Willows Shopping Centre, this casual role will see you working a variety of shifts throughout the week, including weekends and evenings.

Here’s a snapshot of your day;

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
• Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
• Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Assist with the coordination of marketing campaigns, events, and activations.
• Issue gift cards and provide general administrative support.

Here are some of the strengths you’ll possess and the background you’ll need to be successful;

• A warm, approachable, and professional communicator.
• Strong organisational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service, retail, or marketing support is a plus.
• Comfortable using basic office systems and handling administrative tasks.

So, what’s in it for you?

• A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
• Be part of a vibrant, community-focused team.
• Opportunities for growth and development within a dynamic retail environment.
• Work in a role where no two days are the same!

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE