Reception Services Officer - BAIRNSDALE

Victorian Department of Families, Fairness & Housing; Bairnsdale; On-site; AUD 52,000 - 68,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing is seeking a Reception Services Officer to act as the first point of contact for clients, staff, visitors and contractors. The role focuses on delivering accurate information, directing to the appropriate program area and upholding departmental values in every interaction.

The position requires delivering a welcoming and professional reception experience, handling inquiries, and coordinating with colleagues to ensure efficient service and

Qualifications

• Provide high quality telephone and reception service to clients, service providers and members of the public.
• Maintain welcoming and professional manner, acknowledge visitors and callers, respect diversity and respond promptly to needs.
• Establish the purpose of the visit or call, assess the service required and provide the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Responsibilities

• Deliver a high quality telephone and reception service to clients and visitors, maintaining a welcoming, professional manner.
• Acknowledge all visitors and callers, respect diversity, and respond promptly to needs.
• Liaise with staff at all levels to ensure smooth service delivery.

Job description

THE ROLE

The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered effectively, efficiently and in line with departmental values.

Accountabilities Include

• As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.