Reception/Optical Assistant - Eyecentric

ProVision Eye Care Pty Ltd; South Canberra; On-site; AUD 45,000 - 60,000; Full time

Job summary

Eyecentric, a family-owned independent optometry practice in Manuka, ACT, seeks a friendly Reception / Optical Assistant to join the team. The role blends patient care, administration, and optical support, with training provided to develop skills in a supportive environment.

Ideal candidates may come from healthcare, retail, hospitality or customer service, and will enjoy helping create an exceptional patient experience. Optical experience is welcomed but not required.

Qualifications

• Experience in customer service, retail or reception is preferred.
• Optical experience is highly regarded but not essential.
• Strong communication and attention to detail.

Responsibilities

• Welcoming patients and coordinating appointments and enquiries.
• Assisting with frame styling and eyewear selection.
• Supporting pre-testing and clinical tasks when needed.
• Maintaining patient records and completing administration.
• Contributing to premium frame displays and patient experience.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Reception / Optical Assistant

Eyecentric | Manuka, ACT

The first smile a patient receives often sets the tone for their entire visit.

At Eyecentric, we believe exceptional eye care begins long before an eye examination. From the moment patients walk through our doors, we aim to create an experience that is welcoming, personal and memorable.

We're looking for a friendly and organised Reception / Optical Assistant to become an important part of our team.

Whether your experience comes from healthcare, retail, hospitality or customer service, we'll provide the support and training to help you develop your skills within independent optometry.

What your day might look like

Every day brings a mix of patient care, administration and optical support. Your day may include:

• Welcoming patients and coordinating appointments and enquiries.
• Supporting patients with frame styling and eyewear selection.
• Assisting with pre-testing and other clinical support (training provided).
• Maintaining patient records and completing administration tasks.
• Helping present our practice and frame displays to a premium standard.
• Working alongside the team to create an exceptional patient experience.

Who we're looking for

We're looking for someone who:

• Enjoys building genuine relationships with people.
• Is organised and has great attention to detail.
• Communicates confidently and professionally.
• Brings a positive attitude and enjoys working as part of a team.
• Is eager to learn and develop new skills.
• Has previous customer service, retail or reception experience (optical experience is highly regarded but not essential).

Why Eyecentric?

• Family-owned independent optometry practice.
• A welcoming and supportive team environment.
• Ongoing training and opportunities to develop optical skills.
• Exposure to premium eyewear and personalised styling.
• A varied role where no two days are the same.
• Rotating Saturdays shared across the team.

If you're looking for a role where patient relationships matter, your contribution is genuinely valued, and you'll be supported to grow, we'd be excited to welcome you to the Eyecentric team.