Reception Officer

Deakin Alumni; Warrnambool; Sur place; AUD 80 000 - 85 000; Temps partiel

Résumé du poste

Deakin University invites applications for a Reception Officer based at the Warrnambool Campus. This part-time role (0.6 FTE) offers a friendly, customer-focused environment and requires rostered hours on Wednesdays, Thursdays and Sundays.

Salary ranges from $80,046 to $84,849 (HEW 4) plus 17% superannuation, pro rata for part-time hours. The role focuses on delivering exceptional reception and administrative support to residents, families, staff and contractors, with opportunities to contribute

Qualifications

• Completion of an Associate Diploma level qualification with relevant work experience.
• Completion of a post-certificate or Advanced Certificate and extensive relevant training.
• An equivalent combination of relevant experience and/or education/training

Responsabilités

• Be the first point of contact that matters - deliver welcoming, reliable reception and administrative support to residents, families, staff and contractors.
• Create outstanding customer experiences by responding quickly to enquiries, resolving issues and connecting people with the right services.
• Bring ideas to the table - embrace continuous improvement, adapt to change and help refine processes that make services more accessible and efficient.
• Thrive in a collaborative, inclusive team – communicate clearly, build strong relationships and support colleagues to deliver shared outcomes.
• Stay organised and proactive - manage daily tasks, track progress and balance priorities to keep operations running smoothly in a busy residential environment.

Formation

Associate Diploma level qualification with relevant work experience

Certificate level qualification with post-certificate relevant work experience

Equivalent combination of relevant experience and/or education/training

Description du poste

Job Description

• Based at our Warrnambool Campus
• Part-time 0.6 FTE and continuing (flexible ordinary hour span)
• $80,046 - $84,849 (HEW 4) + 17% Superannuation (pro rata part time)

Why this role matters

This is an opportunity to be the friendly first point of contact for Deakin Residential Services and help create a welcoming, supportive residential community in Warrnambool. As Reception Officer, you will provide exceptional customer service and administrative support to current and prospective residents, families, university staff and contractors, while assisting with programs, events and day-to-day residential operations. Reporting to the Senior Coordinator, Deakin Residential Services Operations, you will play an important role in ensuring residents receive timely information, support and referrals, contributing to a positive student experience and vibrant residential community. This position is rostered for 7:00am to 3:00pm on Wednesdays and Thursdays, and 9:00am to 5:00pm on Sundays.

As a Reception Officer you will:

• Be the first point of contact that matters - deliver welcoming, reliable reception and administrative support to residents, families, staff and contractors.
• Create outstanding customer experiences by responding quickly to enquiries, resolving issues and connecting people with the right services.
• Bring ideas to the table - embrace continuous improvement, adapt to change and help refine processes that make services more accessible and efficient.
• Thrive in a collaborative, inclusive team – communicate clearly, build strong relationships and support colleagues to deliver shared outcomes.
• Stay organised and proactive - manage daily tasks, track progress and balance priorities to keep operations running smoothly in a busy residential environment.

To be successful, you’ll have:

• Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
• Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
• An equivalent combination of relevant experience and/or education/training

This position is designated a flexible ordinary hours span position due to operational needs. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work. Information about Flexible Ordinary Hours Span can be found in the Deakin Enterprise Agreement under Clause 43.

Applications for this position close on Friday 23rd October at 11:55pm.

Benefits for working with us!

At Deakin, we offer more than just a job. We offer a rewarding career in a flexible, inclusive and forward-thinking environment. Across our campuses in Geelong, Melbourne and regional Victoria, you'll enjoy flexible working arrangements that support work-life balance, generous leave provisions including extended parental leave and the option to purchase additional leave, and access to a range of professional development opportunities to help you grow your career.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks:

In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender-based Violence, or determined to have engaged in conduct that constitutes Gender-based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender-based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.