Lobby Host

JLL; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Private health insurance discounts

Career opportunities with Australia’s#

Novated lease for EVs

Volunteer time off

Great office locations

Job summary

JLL is seeking a proactive Concierge/Lobby Host to support the Workplace Coordinator at our North Sydney, NSW office. You will manage front-of-house services, welcome staff and clients, handle stock and facilities tasks, coordinate meetings and assist with events, while maintaining strong stakeholder relations.

The role requires a flexible, detail-oriented individual who can work autonomously and as part of a team, with a focus on safety, compliance and high-quality customer service.

Qualifications

• Experience in front-of-house or reception roles.
• Ability to engage with staff, clients and vendors.
• Comfort with events and meetings coordination.
• Knowledge of safety procedures and compliance.
• Able to work autonomously and as part of a team.
• Fixed-term role for 9 months.

Responsibilities

• Greet clients and provide excellent customer service, escorting to meeting rooms.
• Answer incoming calls and meet/ greet staff and visitors.
• Manage access badges and ensure stock of consumables.
• Assist with meeting room requirements and room layout.
• Support events, catering and room setups for meetings.
• Coordinate IT assets and distribute equipment.
• Maintain documentation in SharePoint and internal systems.
• Engage with stakeholders to meet on-site expectations across levels.
• Oversee site operations and vigilantly monitor safety and risk procedures.
• Support admin tasks across reception and workplace coordination.

Skills

Customer service

Stakeholder management

Administrative skills

Event coordination

Facilities support

Vendor coordination

Tools

SharePoint

Office suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

**Shaping the future of real estate for a better world**

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The Concierge/Lobby Host will assist the Workplace Coordinator with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.

Key Responsibilities include:

• Greeting clients and providing an excellent customer service: name badges, offering tea & coffee, escorting to meeting room
• Answer incoming calls
• Meet and greet to all staff, clients and vendors
• Manage access badges
• Ensuring consumables are maintained and stocktake regularly carried out
• Assist with meeting room requirements (booking / moving furniture / reoccurring events)
• Participate as a key team member during emergency situations
• Assist with the distribution of couriers and mail
• Process requests for car parking
• Oversee new starters: Access Badges, Parking, Inductions, Lockers, Laptops
• Work alongside Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required.
• Proactively maintain documentation for front of house via SharePoint and internal systems
• Daily inspections of site ensuring all rooms and client zone remain clear and clutter free.
• Assist the Workplace Coordinator with general admin tasks on reception.
• Partnering with the Client/Stakeholder(s)
  • Proactively engage stakeholders to ensure that on site client’s expectations are met
  • Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Keeping the numbers in check
  • Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
  • Ensure financial processes are always followed.
• Ensuring everyone stays safe.
  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
• Keeping an eye on the Site & Operations
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Implement building procedures and performance measures and ensure they are always maintained.
  • Assisting on site with stock take / replenish
  • Able to work autonomously and efficiently without supervision
  • Serves as the key point of contact and ensures continuity of workplace operations during the absence of the Facilities Site Lead
• Limiting Risk to JLL & the Client
  • Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
  • Ensure disaster recovering and business continuity plans are implemented and maintained
  • Ensure escalation procedures and incident reporting procedures are implemented and maintained
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies.
• Event Management
  • Work alongside the Experience Ambassador/Workplace Coordinator and PAs to manage events for the office, as well as liaising with Concierge for ANZ wide events
  • Facilitating delivery of catering and event equipment
  • Manage room set ups.
  • Managing calendar invites
  • Ensuring event space is organised and prepared in advance
  • Name tags and all HSE requirements met.
• Managing IT Assets
  • Manage hardware assets as they arrive / keep track of the records whilst working alongside IT
  • Receiving goods and distributing amongst the team
  • Following client procurement and supply guidelines

Sounds like you? This is what we’re looking for:

• A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.

• Proactive with a keen eye for detail and the ability to balance multiple priorities.

• Possess a can-do attitude with proven ability to build and maintain relationships.

• A strategic thinker who can deal with ambiguity and solve complex problems effectively.

• Knowledge of local occupational health and safety requirements

• Knowledge of vendor management for specialized servicesHas a basic understanding of Facilities services with soft or hard services.

• Strong administrative skills

• Fixed term role for 9 months

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –North Sydney, NSW

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

_ JLL Privacy Notice _

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.