Lobby Host

Jones Lang LaSalle Incorporated; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave (18 weeks)

Private health insurance

Social club

Employee assistance

EV car lease

Volunteer leave

Career opportunities

Premium offices

Job summary

JLL in Canberra is hiring a Lobby Host to welcome visitors and staff, delivering professional front‑of‑house service while supporting workplace operations.

You will manage reception duties, maintain access control, coordinate meeting rooms and events, and liaise with multiple teams to ensure a smooth daily operation across the site.

Join a collaborative culture and help create a safe, efficient, and welcoming environment at Australia's leading commercial real estate firm.

Qualifications

• Proven track record of delivering exceptional customer service in front-of-house or hospitality roles.
• Excellent verbal and written communication with stakeholders at all levels.
• Self-motivated, proactive, detail‑oriented with ability to manage multiple priorities.
• Basic understanding of facilities services and local occupational health and safety requirements.
• Proficiency with technology systems including Teams, SharePoint, and standard workplace software.
• Experience in vendor management, event coordination, or facilities operations is preferred.

Responsibilities

• Greet visitors, clients, and staff with professionalism and warmth; manage reception duties.
• Oversee access badge administration, onboarding of new starters, meeting room bookings, and event setups.
• Maintain consumables inventory and conduct daily site inspections to ensure spaces are well‑supplied and compliant with standards.
• Support event management and coordinate with cross‑functional teams on catering and room arrangements.
• Manage IT hardware assets, courier distribution, parking requests, and act as a key team member during emergencies.
• Collaborate with the Workplace Coordinator Site Lead Canberra and ANZ Concierge Lead.
• Handle requests received through Microsoft Teams, not phone calls.
• Serve as the point of contact during the absence of the Canberra Site Lead.

Skills

Front‑of‑house service

Customer service

Communication

Administration

Facilities knowledge

Vendor management

Tools

Microsoft Teams

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a BrighterWay in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Lobby Host at JLL, you'll be the welcoming face of our workplace, delivering exceptional front-of-house experiences while supporting operational excellence behind the scenes. Working closely with the Workplace Experience Manager and Concierge Lead, you'll manage a diverse range of responsibilities spanning visitor services, facility operations, vendor coordination, and administrative support. This is far from a traditional reception role—you'll actively engage with stakeholders at all levels, assist with event coordination, and ensure seamless day-to-day operations across the site. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role is central to creating that positive, professional environment. Each day brings new challenges and opportunities as you maintain consumables, oversee access control, coordinate meeting room logistics, and serve as a trusted point of contact for staff, clients, and visitors alike. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with multiple teams to deliver outstanding workplace experiences.

An overview of the role:

• Greet all visitors, clients, and staff with professionalism and warmth, managing reception duties including refreshments, name badges, incoming calls, and guest escorts
• Oversee access badge administration, new starter onboarding, meeting room bookings, and event setups to ensure seamless workplace operations
• Maintain consumables inventory and conduct daily site inspections to ensure all spaces are well-supplied, clutter-free, and aligned with quality standards
• Support event management and coordinate with cross-functional teams on catering delivery, room arrangements, and health and safety compliance
• Manage IT hardware assets, courier distribution, car parking requests, and serve as a key team member during emergency situations
• The role works closely with the Workplace Coordinator Site Lead Canberra and ANZ Concierge Lead.
• Requests are received and managed through Microsoft Teams, rather than incoming phone calls.
• Act as the key point of contact during the absence of the Canberra Site Lead.

This is what we are looking for:

• Proven track record of delivering exceptional customer service in a front-of-house, reception, or hospitality environment with strong administrative skills
• Excellent verbal and written communication skills with confidence interacting with stakeholders at all organizational levels, including senior leadership
• Self-motivated and proactive attitude with keen attention to detail and ability to manage multiple priorities in fast-paced settings
• Basic understanding of facilities services and knowledge of local occupational health and safety requirements
• Proficiency with technology systems including SharePoint, calendar management tools, and standard workplace software
• Experience in vendor management, event coordination, or facilities operations within corporate or commercial environments (preferred)
• Demonstrated ability to build and maintain effective relationships and solve complex problems with flexibility and diplomacy (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site –Canberra, ACT

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We are a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.