RECEPTION

Burnie Brae; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Staff discount

Free gym membership

Salary packaging options

Massage discount

Member Centre access

Development opportunities

Job summary

Healthy Connections, based in Chermside, is seeking a compassionate Administration Officer and Receptionist to join Burnie Brae. This permanent full-time role requires 38 hours per week and a friendly team.

You will greet clients, handle enquiries, manage calls and emails, process payments, and support administration and projects. We value excellent customer service and development opportunities within Burnie Brae.

Qualifications

• Greet clients and assist with general enquiries
• Respond to client calls professionally and resolve queries
• Monitor emails and relevant registers and return calls promptly
• Proactively provide information about Healthy Connections Allied Health services
• Liaise with internal and external stakeholders
• Process payments and receipts for services and health funds
• Prepare daily banking and manage routine admin tasks
• Support general administration duties including mail and supplies

Responsibilities

• Welcome clients and assist with general enquiries
• Respond to client calls in a professional manner and ensuring client queries are resolved
• Monitor emails and relevant registers and return calls in a timely manner
• Proactively provide information to clients and promote Healthy Connections Allied Health services
• Liaise with various internal and external stakeholders
• Process payments and receipts for clinic services and health funds
• Prepare daily banking
• Other general administration duties including sorting mail and ordering supplies

Skills

Customer service

Reception duties

Administration

Job description

We currently have a vacancy for a compassionate and dedicated Administration Officer and Receptionist to join our friendly team at Healthy Connections, our allied health clinic which is based in Chermside. This role will be permanent full-time working a minimum of 38 hours per week.

Our administration officers and receptionists are the initial point of phone and face to face contact for Healthy Connections, Burnie Brae members and the general community. They are also responsible for ensuring an exceptionally high level of customer service is provided and administration and project support requirements are fulfilled.

Your day-to-day tasks will include:

• Welcome clients and assist with general enquiries
• Respond to client calls in a professional manner and ensuring client queries are resolved
• Monitor emails and relevant registers and return calls in a timely manner
• Proactively provide information to clients and promote Healthy Connections Allied Health services
• Liaise with various internal and external stakeholders
• Process payments and receipts for clinic services and health funds
• Prepare daily banking
• Other general administration duties including sorting mail and ordering supplies

About Us:

Burnie Brae is a not-for-profit organisation offering a suite of community services including Transport, Homecare, Home Maintenance, Allied Health, Day Respite, Member activities and more. We are passionate about delivering excellent customer care and support services and this could be your opportunity to join us in achieving our Vision of "a socially connected and healthy community".We understand that our employees are the key in making our vision a reality. To demonstrate our appreciation to our employees and their dedication, we offer the below benefits:

• Staff discount at our onsite Café, Hair Salon and Travel Centre
• Free membership to our onsite gym
• Salary packaging options
• Staff discount to onsite massage services
• Free membership to the Burnie Brae Member Centre including the staff loyalty program?
• Opportunities for professional development support, growth, and progression

Culture:

We offer a supportive environment that fosters collaboration across disciplines. We have a strong team, that strives to continually learn and provide the best possible service for our clients.

Healthy Connections is part of Burnie Brae, a not-for-profit organisation, offering a suite of community services including transport, homecare, home maintenance, day respite, member activities and allied health.