Real-Time Transit Operations Coordinator

Kelsian Group; Sydney; Hybrid; AUD 75,000 - 110,000; Full time

Job summary

Transit Systems NSW is seeking an Operations Control Centre Coordinator to keep Sydney bus services running safely and reliably. Reporting to Team Leaders, you’ll monitor the network in real time, respond to incidents, and coordinate recovery actions with Bus Operators and depot teams.

You don’t need bus industry experience; training will cover PTIPS, Opal, fares and ticketing. A NSW driver’s licence is preferred but optional, and you’ll join Australia’s largest integrated transport provider

Qualifications

• No bus industry experience required.
• Transferable skills from logistics, dispatch, emergency services, aviation, rail, security, contact centres, healthcare, defence, hospitality.

Responsibilities

• Monitor bus services in real time and identify delays or disruptions.
• Coordinate service adjustments and recovery activities to minimise disruption.
• Provide clear instructions to Bus Operators using radio, phone and digital systems.
• Respond to incidents, duress alarms, breakdowns, emergencies and other situations.
• Support frontline staff and liaise with depot teams and transport stakeholders as required.
• Maintain accurate logs and service performance information.
• Use information to support timely decisions and elevate safety/operational risks.

Job description

Transit Systems NSW is seeking an Operations Control Centre Coordinator to keep Sydney bus services running safely and reliably. Reporting to Team Leaders, you’ll monitor the network in real time, respond to incidents, and coordinate recovery actions with Bus Operators and depot teams.

You don’t need bus industry experience; training will cover PTIPS, Opal, fares and ticketing. A NSW driver’s licence is preferred but optional, and you’ll join Australia’s largest integrated transport provider