Real Estate Front Desk & Client Experience Specialist

Highland; Sutherland Shire Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Highland is seeking a Corporate Receptionist for a full-time role at our Sutherland Shire office. The successful candidate will deliver exceptional customer service, manage front-desk tasks, and support various internal teams.

You will handle calls, greet visitors, process messages, and assist with orders and mail while maintaining a professional, friendly appearance and a can-do attitude.

Qualifications

• Previous administrative or customer service experience is preferred.
• Experience with the Microsoft Office Suite is advantageous.

Responsibilities

• Answer phone calls and assist each caller or forward to the appropriate person.
• Take messages and distribute them to staff in a timely and efficient manner.
• Greet walk-in clients and direct their enquiry correctly.
• Ensure high standards of customer service both face to face and over the phone.
• Order office supplies weekly (including monitoring stock levels).
• Organise the reception, printer, and kitchen areas daily.
• Create client gift boxes on behalf of the sales agents for new home buyers.
• Mail management, including distributing incoming mail and delivering outgoing mail.
• Bi-weekly sales team stock list creation/management.
• Logging incoming and outgoing keys from tenants, owners, and businesses.
• Action ad-hoc requests to the support staff when available.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Multitasking

Tools

Microsoft Office

Job description

Highland is seeking a Corporate Receptionist for a full-time role at our Sutherland Shire office. The successful candidate will deliver exceptional customer service, manage front-desk tasks, and support various internal teams.

You will handle calls, greet visitors, process messages, and assist with orders and mail while maintaining a professional, friendly appearance and a can-do attitude.