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HCML; Croydon Shire; Hybrid; AUD 62,000 - 76,000; Full time

Job summary

HCML is seeking an experienced HR Administration Lead to join our Human Resources Team on a 6-month fixed-term contract in Croydon. The role is offered on a full-time basis (37.5 hours per week) with hybrid working arrangements.

You will oversee day-to-day HR administration across the employee lifecycle, drive process improvements, and lead HR administrators to ensure compliant, data‑accurate and customer‑focused service.

Responsibilities

• Provide day-to-day oversight of all HR administration activities across the employee lifecycle.
• Manage, support and develop the HR Administrator(s), providing guidance, coaching and quality assurance.
• Allocate workload effectively, ensuring priorities and deadlines are met.
• Act as an escalation point for complex administrative queries.
• Ensure a professional, responsive and customer-focused HR administration service.

Job description

Job title: Human Resources Administration Lead

Location: Croydon (Hybrid)

Salary: £33,000 to £40,000 FTE per year

Status: 6 month Fixed Term Contract - Immediate start is desirable

Working Hours: This role is offered on a full-time basis (37.5 hours per week Mon to Fri). We are, however, open to considering flexible working arrangements for the right candidate

Closing Date: 30th September 2026

Interviews: Taking place in early October.

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing and for Best Workplaces in Healthcare™ 2026, reflecting our commitment to supporting the growth, development, and wellbeing of our people.

We are seeking an experienced HR Administration Lead to join our Human Resources Team on a 6-month fixed-term contract to support the next phase of development within our People function.

This role offers the opportunity to make an immediate impact by bringing expertise, structure and operational excellence to our HR administration activities. Working across the employee lifecycle, you will help enhance existing processes, identify opportunities for improvement and support the delivery of an efficient, scalable and colleague-focused HR service.

Purpose of Role:

The HR Administration Lead is responsible for overseeing the day-to-day HR administration function, ensuring the delivery of an efficient, compliant and high-quality HR administrative service across HCML.

The role will lead and coordinate HR administrative activities throughout the employee lifecycle, ensuring processes are completed accurately, consistently and within agreed timescales. Working closely with HR Business Partners, the Talent Acquisition & Development Specialist and wider stakeholders, the postholder will provide operational oversight, quality assurance and continuous improvement of HR administration processes.

This is a hands-on role requiring an experienced HR professional who can quickly understand existing processes, identify risks and inefficiencies, implement improvements and maintain high standards of compliance, data integrity and customer service.

Key Responsibilities:

• Provide day-to-day oversight of all HR administration activities across the employee lifecycle.
• Manage, support and develop the HR Administrator(s), providing guidance, coaching and quality assurance.
• Allocate workload effectively, ensuring priorities and deadlines are met.
• Act as an escalation point for complex administrative queries.
• Ensure a professional, responsive and customer-focused HR administration service.

Employee Lifecycle Administration

Oversee and coordinate all HR administration activities relating to:

• Recruitment and onboarding.
• Employment contracts and contractual changes.
• Family leave and flexible working administration.
• Learning and development administration.
• Leaver processes and offboarding.
• Ensure all documentation is accurate, compliant and issued within agreed service standards.

Compliance, Governance & Quality Assurance

• Ensure HR processes are compliant with employment legislation, GDPR and company policies.
• Maintain accurate and auditable employee records.
• Conduct regular audits of HR files, systems and documentation.
• Monitor adherence to HR procedures and identify areas of risk.
• Support internal and external audits as required.
• Ensure documentation retention and destruction requirements are met.
• Maintain process controls and quality standards across the HR function.

HR Systems & Data Management

• Maintain the accuracy and integrity of HR systems and employee data.
• Oversee system updates relating to starters, movers and leavers.
• Produce and validate HR reports, metrics and workforce information.
• Support implementation of process improvements and system enhancements.
• Ensure confidential handling of sensitive employee information.

Recruitment & Talent Administration Support

Working closely with the Talent Acquisition & Development Specialist:

• Coordinate recruitment administration and pre-employment checks.
• Monitor recruitment workflows and onboarding processes.
• Support candidate and hiring manager communications.
• Ensure onboarding activities are completed within expected timescales.
• Maintain accurate recruitment records and compliance documentation.

HR Business Partner Support

Working closely with HR Business Partners:

• Coordinate documentation relating to employee relations matters.
• Support changes to terms and conditions, restructures and organisational change projects.
• Ensure documentation and records are accurately maintained.
• Assist with preparation of HR reports and management information.
• Review existing HR processes and identify opportunities to improve efficiency, consistency and customer experience.
• Develop and maintain process maps, templates, guidance documents and standard operating procedures.
• Introduce and monitor quality control measures.
• Recommend improvements to systems, reporting and administration practices.
• Promote best practice across the HR team.

Stakeholder Management

• Build effective working relationships with managers and employees across HCML.
• Provide professional and proactive support and guidance on HR administration processes.
• Work collaboratively with Payroll, Finance, IT, Compliance, Quality and operational teams.

General Responsibilities

• Maintain confidentiality at all times.
• Act in accordance with HCML values and behaviours.
• Undertake any other duties commensurate with the level of the role.