Rates Officer

Somerset Regional Council; Esk; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12% employer superannuation

Nine day fortnight

Flexible work arrangements

Employee Assistance Program

Job summary

Somerset Regional Council in Esk, Queensland is seeking a Rates Officer to join the Finance Department. Based in Esk, you will support the Senior Rates Officer to develop and maintain the council's property database and rating operations, ensuring efficient processing of rates and customer queries.

The role requires experience in revenue and credit management, strong customer service, and the ability to plan and prioritise work to meet deadlines.

Qualifications

• Experience in a revenue role including credit management processes.
• Exceptional customer service skills and the ability to deal with complex enquiries.
• Ability to plan, prioritise and organise work to meet deadlines.
• High level of proficiency in the use of computer application software.

Responsibilities

• Assist the Senior Rates Officer to develop and maintain the property database and rating operations.
• Ensure efficient operation of the Rates section and related processes.
• Provide excellent customer service and handle enquiries from ratepayers.

Skills

Customer service

Credit management

Planning & prioritising

Computer literacy

Tools

Computer software

Job description

Make your next career and lifestyle move to beautiful Somerset. Located in the heart of South East Queensland we’re just an hour from the Brisbane CBD and the gateway to Toowoomba and the Sunshine Coast. With our small and friendly towns, stunning landscapes, lakes and plentiful outdoor recreation activities, a job with Somerset Regional Council also offers an opportunity for a simpler way of life.

Somerset Regional Council is seeking a highly motivated and experienced individual to support the organisation in the following role.

RATES OFFICER

Finance Department

Permanent Full Time

Based in Esk

Reference No: HR019/27

The Rates Officer is a key member of the Finance team, assisting the Senior Rates Officer develop and maintain Council’s property database and rating operations, ensuring efficient and effective operation of the Rates section.

To be successful in the role, you will require:

Previous experience in a revenue role including in contemporary credit management processes.

Exceptional customer service skills and the ability to deal with complex and difficult enquiries.

Ability to plan, prioritise and organise work to meet competing deadlines.

High level of proficiency in the use of computer application software.

Applications are to be submitted by 5pm Monday 5 October 2026.

Lifestyle and Liveability

Located in the heart of south-east Queensland, Somerset is a large region of lakes and landscapes, in fact we’ve got 5,373km2 of countryside for you to explore.

We’re home to the Brisbane Valley Rail Trail, Australia’s longest recreational rail trail, 161km of high-quality track just waiting for you to cycle, hike or horse-ride. Our lakes are second to none and the perfect spot to drop a line or take a dip. Thrill seekers are covered with a range of outdoor adventures from skydiving to horse-riding.

Rush hour traffic? Forget it. When you live and work in Somerset, the work commute is likely to be through hills or paddocks under big blue skies. Parking is never a problem, and it’s free.

When you take a job with Somerset Regional Council, you’re making a choice for both career development and a better lifestyle.

Benefits of working for Somerset Regional Council

Competitive salary and conditions

12% employer superannuation contribution

Nine (9) day fortnight

Access to novated leasing

Work-life balance and consideration of flexible work arrangements

Employee Assistance Program for employees and their families (24/7 access)

Employee wellness program

Professional development and training opportunities

Employee “Study Assistance” available in accordance with policy