Rapid Response Dispatcher (Casual)

Surf Life Saving; Sydney; On-site; AUD 39,000 - 52,000; Part time

Job summary

Surf Life Saving NSW is seeking casual Emergency Response Operators for the State Operations Centre in Belrose, Sydney. You will be the first point of contact for incident calls and radio traffic, assess situations, and dispatch resources to support emergency services and Surf Life Saving members.

The role emphasizes strong communication, accuracy, and the ability to work weekends and holidays in rotating shifts within a collaborative team environment.

Qualifications

• Certificate II in Public Safety/Emergency Management, or equivalent experience.
• Typing speed of 50 words per minute with at least 90% accuracy.
• Strong weekend, school holiday and public holiday availability with rotating shifts.
• Current Surf Life Saving membership or willingness to join.
• Radio operations certification, or willingness to obtain it.
• Familiarity with Surf Life Saving operations, emergency call-taking or dispatch environments would be highly regarded.
• Competent computer skills, including Microsoft Office and web-based databases.

Responsibilities

• Be the first point of contact for incident calls and radio traffic.
• Assess situations, dispatch resources and support emergency services and Surf Life Saving members.
• Monitor resource movements, including watercraft and aircraft, and maintain accurate operational logs.
• Contribute to post-incident reporting and continuous improvement.
• Work closely with a dedicated team to help keep our community safe.

Skills

Communication

Attention to detail

Decision making under pressure

Typing 50 wpm

Weekend availability

Radio and dispatch familiarity

Education

Certificate II in Public Safety/Emergency Management

Tools

Microsoft Office

Web-based databases

Radio operations certification

Job description

Surf Life Saving NSW is seeking casual Emergency Response Operators for the State Operations Centre in Belrose, Sydney. You will be the first point of contact for incident calls and radio traffic, assess situations, and dispatch resources to support emergency services and Surf Life Saving members.

The role emphasizes strong communication, accuracy, and the ability to work weekends and holidays in rotating shifts within a collaborative team environment.