Rail Systems Support Engineer – 24/7 On‑Call

Siemens Mobility; Ryde; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

National and international career-opps

Positive, inclusive, supportive work环境

Industry-leading parental leave

Novated leasing options

Employee discount program

Siemens Share Plans

Job summary

Siemens Mobility in Sydney, NSW is seeking a Service & Support Engineer to join the Customer Service team in North Ryde. You will support Siemens Mobility digital rail systems across lifecycle stages, including incident response, root cause analysis and continuous improvement, across Linux/Windows environments, VMware platforms, and field equipment.

Responsibilities include ensuring service targets, documenting procedures, and collaborating with engineering teams and customers to resolve

Qualifications

• Degree or equivalent in Electrical Engineering, Control Systems, Mechatronics, Software Engineering, Communications Engineering, Information Technology or related discipline.
• Experience providing technical support in a complex operational or mission-critical environment.
• Experience with train control systems, signalling, networking or field equipment within rail environments.
• Experience with FRACAS, failure attribution analysis and root cause investigations.
• Strong troubleshooting, communication and customer engagement skills.

Responsibilities

• Provide remote and onsite Level 2 technical support for Siemens Mobility rail systems.
• Monitor, maintain and troubleshoot servers, virtual machines, operating systems, networking equipment and supporting applications.
• Investigate incidents, perform root cause analysis and implement corrective actions.
• Conduct system health checks, preventive maintenance and audit activities.
• Support installation, configuration, patching, backup validation and recovery activities.
• Work closely with engineering teams, subcontractors and customers to resolve issues and meet service targets.
• Participate in a 24/7 on-call support roster.
• Maintain technical documentation, support procedures and knowledge base records.
• Support service transition, continuous improvement and pre-sales activities when required.

Skills

Troubleshooting

Customer communication

On-call support

Technical support

Education

Engineering degree (Electrical/Control/Mechatronics/Software/IT)

Tools

VMware

Windows Server

Active Directory

Networking

TCP/IP

Job description

Siemens Mobility in Sydney, NSW is seeking a Service & Support Engineer to join the Customer Service team in North Ryde. You will support Siemens Mobility digital rail systems across lifecycle stages, including incident response, root cause analysis and continuous improvement, across Linux/Windows environments, VMware platforms, and field equipment.

Responsibilities include ensuring service targets, documenting procedures, and collaborating with engineering teams and customers to resolve