Service and Support Engineer

Siemens Mobility; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

National and international career

Positive work environment

Industry-leading parental leave

Employee discount program

Job summary

Siemens Mobility is looking for a Service & Support Engineer in North Ryde, NSW, to join our Customer Service team. You will support Siemens Mobility's digital rail systems through technical support, troubleshooting, and maintenance in both Linux and Windows environments, ensuring high-quality service levels.

This role involves providing both remote and onsite support, conducting system health checks, and working closely with engineering teams and customers.

Qualifications

• Degree or equivalent qualification in relevant engineering disciplines.
• Experience in technical support in a mission-critical environment.
• Hands-on experience with VMware and Linux systems.

Responsibilities

• Provide Level 2 technical support for rail systems.
• Monitor and troubleshoot servers and applications.
• Investigate incidents and perform root cause analysis.
• Conduct preventive maintenance and audits.
• Support installation and configuration activities.
• Participate in a 24/7 on-call support roster.

Skills

Technical support

Linux systems

VMware

Networking

Troubleshooting

Communication

Customer engagement

Education

Degree in Electrical Engineering

Control Systems

Mechatronics

Software Engineering

Information Technology

Tools

Windows Server

Active Directory

Firewalls

TCP/IP

Job description

At Siemens Mobility, we empower transport providers worldwide to realise sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable and cost-effective rail transport today.

Revolutionise rail travel with Siemens Mobility.

We currently have an exciting opportunity for a Service & Support Engineer to join our Customer Service team based in North Ryde, NSW.

In this role, you will support the full lifecycle of Siemens Mobility digital rail systems, including implementation, maintenance, incident response, root cause analysis and continuous improvement activities. Working across Linux and Windows environments, VMware platforms, networking infrastructure and field equipment, you will help ensure service levels and contract KPIs are achieved while delivering high-quality support to our customers.

You will:

• Provide remote and onsite Level 2 technical support for Siemens Mobility rail systems.
• Monitor, maintain and troubleshoot servers, virtual machines, operating systems, networking equipment and supporting applications.
• Investigate incidents, perform root cause analysis and implement corrective actions.
• Conduct system health checks, preventive maintenance and audit activities.
• Support installation, configuration, patching, backup validation and recovery activities.
• Work closely with engineering teams, subcontractors and customers to resolve issues and meet service targets.
• Participate in a 24/7 on-call support roster.
• Maintain technical documentation, support procedures and knowledge base records.
• Support service transition, continuous improvement and pre-sales activities when required.

Shape the future of mobility with your qualifications and skills.

• Degree or equivalent qualification in Electrical Engineering, Control Systems, Mechatronics, Software Engineering, Communications Engineering, Information Technology or a related discipline.
• Experience providing technical support in a complex operational or mission-critical environment.
• Experience supporting Linux-based systems, including embedded environments.
• Hands-on experience with VMware virtualisation technologies.
• Knowledge of Windows Server, Active Directory, networking, switches, firewalls and TCP/IP environments.
• Experience with train control systems, signalling, networking or field equipment within rail environments will be highly regarded.
• Experience with FRACAS, failure attribution analysis and root cause investigations.
• Strong troubleshooting, communication and customer engagement skills.

Join a team dedicated to transforming the everyday for a more sustainable future.

Why you'll love working for Siemens Mobility

We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our people, offering a wide variety of development opportunities. Some of the benefits available to our employees include:

• Flexible working arrangements
• National and international career opportunities
• Positive, inclusive and supportive work environment
• Industry-leading parental leave
• Novated leasing options
• Employee discount program
• Siemens Share Plans

Siemens prides itself on its diverse workforce

Siemens has been recognised as ahead of its time for many reasons, and our progressive policies are one of them. We encourage applications that reflect the diversity of the communities in which we work and actively promote opportunities for Aboriginal and Torres Strait Islander peoples.

We are a proud equal opportunity employer and believe diversity of thought, experience and background strengthens our organisation. As part of our ownership culture, Siemens supports flexible working practices that empower employees to balance professional and personal commitments while achieving their full potential.