Rail Systems Engineer: SCADA/CCS & On-Call Support

Hitachi; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual performance review

Professional development

Health initiatives

Employee Assistance Program

Company social events

Paid days off

Job summary

Hitachi Rail is seeking a Services Engineer to provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems within the MTS service environment. Based in Sydney, you will ensure system availability and performance per SLAs.

You will perform monitoring, maintenance, fault diagnostics, upgrades, and customer-facing support while coordinating with internal teams and external stakeholders to deliver a reliable, high-quality service.

Qualifications

• Broad understanding of railway COM and CCS.
• Strong knowledge of SCADA and integrated operational railway systems.
• Experience in operational rail, transport, or critical infrastructure environments.
• Experience with fault diagnosis, troubleshooting, root cause analysis, and investigations.

Responsibilities

• Perform remote monitoring, investigation, fault diagnosis, and troubleshooting activities, and undertake site visits when required to support fault rectification, maintenance, testing, commissioning, or operational incidents.
• Perform preventive maintenance activities including planned inspections, health checks, diagnostics, condition assessments, system monitoring, configuration verification, backup validation, and proactive reliability improvement initiatives.
• Perform corrective maintenance activities including fault diagnosis, troubleshooting, fault rectification, root cause analysis, technical investigations, implementation of corrective actions, and restoration of services within agreed SLA timeframes.
• Support system upgrades, equipment replacement, configuration changes, software updates, engineering modifications, variation orders, and defect rectification activities.
• Provide technical support for testing, integration, commissioning, migration, transition-to-service, and operational readiness activities associated with system enhancements and newly delivered assets.
• Maintain accurate maintenance records, technical documentation, support reports, and customer communications, while providing regular status updates to internal and external stakeholders.
• Participate in a rostered on-call support arrangement and perform shift work, planned maintenance, possession activities, and out-of-hours works, including nights, weekends, and public holidays, as required to support operational and project delivery activities.
• Build and maintain effective working relationships with Metro Trains Sydney (MTS), internal Hitachi Rail teams, and third-party suppliers to ensure delivery of a professional, customer-focused support service and achievement of operational performance objectives.

Skills

Railway COM

CCS knowledge

SCADA

Preventive Maintenance

Troubleshooting

Incident management

Stakeholder mgmt

On-call support

Autonomous worker

Documentation

Job description

Hitachi Rail is seeking a Services Engineer to provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems within the MTS service environment. Based in Sydney, you will ensure system availability and performance per SLAs.

You will perform monitoring, maintenance, fault diagnostics, upgrades, and customer-facing support while coordinating with internal teams and external stakeholders to deliver a reliable, high-quality service.