Rail Reservations & Passenger Experience Specialist
NSW Trains
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Job summary
NSW Trains is seeking a customer‑focused professional to help manage passenger journeys from the Rail Operations Centre in Alexandria. You will deliver real‑time service information, handle ticketing queries and changes, and support passengers, booking agents, station staff and crew with travel requirements.
This is an on‑site role with a 24/7 rotating roster across day, night and weekends. You will also act as the escalation point for bookings, investigate system issues, and collaborate with
Job description
NSW Trains is seeking a customer‑focused professional to help manage passenger journeys from the Rail Operations Centre in Alexandria. You will deliver real‑time service information, handle ticketing queries and changes, and support passengers, booking agents, station staff and crew with travel requirements.
This is an on‑site role with a 24/7 rotating roster across day, night and weekends. You will also act as the escalation point for bookings, investigate system issues, and collaborate with
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