Rail Logistics Planner - Customer Operations & Scheduling

Aurizon; Townsville City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Development and growth opportunities.

Access to mentoring and development/p—

Discounts on selected health insurance

Parental leave program and super boost

Job summary

Aurizon is expanding its Bulk East operations across rail, ports, terminals, containerised freight and trucking, offering a unique opportunity to join a growing logistics operation.

As a Customer Logistics Coordinator, you will plan and schedule rail services for Bulk East customers, coordinating from plan through to execution and aligning demand with capacity and operational requirements. This role emphasizes collaboration, continuous improvement and strong customer relationships.

Qualifications

• Experience in rail operations, logistics coordination, or service planning/scheduling.
• Strong understanding of end-to-end service delivery, ideally within infrastructure/heavy industry.
• Advanced IT skills in Excel, Power BI and planning systems.

Responsibilities

• Plan and coordinate daily and weekly rail services for Bulk East operations.
• Develop and maintain service schedules aligned to customer demand and operational constraints.
• Liaise with operations, network control, maintenance and planning teams to ensure services run efficiently.
• Monitor service performance and proactively manage disruptions to minimise impact on delivery.
• Ensure clear communication across stakeholders to support safe and reliable service execution.
• Identify opportunities to improve service planning, utilisation and on-time performance.
• Support reporting and analysis to inform operational decisions and continuous improvement.
• Build strong customer relationships, proactively identifying opportunities to enhance service outcomes.

Skills

Rail operations

Logistics coordination

Planning & scheduling

Excel

Power BI

Stakeholder engagement

Communication skills

Decision making

Continuous improvement mindset

Customer focus

Tools

Excel

Power BI

Planning systems

Job description

Aurizon is expanding its Bulk East operations across rail, ports, terminals, containerised freight and trucking, offering a unique opportunity to join a growing logistics operation.

As a Customer Logistics Coordinator, you will plan and schedule rail services for Bulk East customers, coordinating from plan through to execution and aligning demand with capacity and operational requirements. This role emphasizes collaboration, continuous improvement and strong customer relationships.