Customer Logistics Coordinator

Aurizon; Alice Springs; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Development opportunities

Mentoring and development programs

Discounts on health insurance, travel,

Lifestyle perks and retail discounts

Job summary

Aurizon is expanding its Bulk East operations and seeks a Customer Logistics Coordinator to plan, schedule, and coordinate rail services for Bulk East customers. You will align customer demand with network capacity, working with multiple teams to ensure on-time and safe service execution.

In this role you will develop schedules, monitor performance, and pursue continuous improvement while building strong customer relationships across stakeholders.

Qualifications

• Experience in rail operations or logistics coordination.
• Strong understanding of end-to-end service delivery in infrastructure/heavy industry.
• Advanced IT skills, especially Excel and Power BI; planning systems experience.
• Excellent stakeholder engagement and communication across audiences.
• Sound decision-making in dynamic, time-sensitive environments.
• Continuous improvement mindset with ability to implement process enhancements.

Responsibilities

• Plan and coordinate daily and weekly rail services for Bulk East operations.
• Develop and maintain service schedules aligned to customer demand and constraints.
• Liaise with operations, network control, maintenance and planning teams to ensure efficient services.
• Monitor service performance and manage disruptions to minimise delivery impact.
• Communicate clearly across stakeholders to support safe and reliable execution.
• Identify opportunities to improve service planning, utilisation and on-time performance.
• Support reporting and analysis to inform operational decisions and improvements.
• Build strong customer relationships and identify opportunities to enhance service outcomes.

Skills

Rail operations

Logistics coordination

End-to-end service delivery

Excel

Power BI

Planning systems

Stakeholder engagement

Communication

Decision-making

Continuous improvement

Tools

Planning systems

Job description

Aurizon’s Bulk Eastdivision continues to expand, offering a unique opportunity to join a growing logistics operation spanning rail, ports, terminals, containerised freight and trucking.

As a Customer Logistics Coordinator, you will play a key role in the planning and scheduling of rail services for our Bulk East customers. Working within a collaborative team environment, you’ll coordinate service delivery from plan through to execution, ensuring alignment between customer demand, network capacity, and operational requirements.

About the role:

• Plan and coordinate daily and weekly rail services for Bulk East operations
• Develop and maintain service schedules aligned to customer demand and operational constraints
• Liaise closely with operations, network control, maintenance and planning teams to ensure services run efficiently
• Monitor service performance and proactively manage disruptions to minimise impact on deliveryEnsure clear communication across stakeholders to support safe and reliable service execution
• Identify opportunities to improve service planning, utilisation and on-time performance
• Support reporting and analysis to inform operational decisions and continuous improvement
• Build strong customer relationships, proactively identifying opportunities to enhance service outcomes

About you:

• Experience in rail operations, logistics coordination, or service planning/scheduling
• Strong understanding of end-to-end service delivery, ideally within an infrastructure or heavy industry environment
• Advanced IT skills, particularly in Excel, Power BI and planning systems
• Strong stakeholder engagement skills with the ability to influence across operational teams
• Excellent communication skills, able to tailor messaging across multiple audiences
• Sound decision-making capability in a dynamic, time-sensitive environment
• Continuous improvement mindset with the ability to identify and implement process enhancements
• Customer-focused approach with a commitment to service excellence

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

Advertised: 02 Nov 2026 AUS Eastern Daylight Time
Applications close: 13 Nov 2026 AUS Eastern Daylight Time