Customer Logistics Coordinator

Aurizon; Townsville City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Development and growth opportunities.

Access to mentoring and development/p—

Discounts on selected health insurance

Parental leave program and super boost

Job summary

Aurizon is expanding its Bulk East operations across rail, ports, terminals, containerised freight and trucking, offering a unique opportunity to join a growing logistics operation.

As a Customer Logistics Coordinator, you will plan and schedule rail services for Bulk East customers, coordinating from plan through to execution and aligning demand with capacity and operational requirements. This role emphasizes collaboration, continuous improvement and strong customer relationships.

Qualifications

• Experience in rail operations, logistics coordination, or service planning/scheduling.
• Strong understanding of end-to-end service delivery, ideally within infrastructure/heavy industry.
• Advanced IT skills in Excel, Power BI and planning systems.

Responsibilities

• Plan and coordinate daily and weekly rail services for Bulk East operations.
• Develop and maintain service schedules aligned to customer demand and operational constraints.
• Liaise with operations, network control, maintenance and planning teams to ensure services run efficiently.
• Monitor service performance and proactively manage disruptions to minimise impact on delivery.
• Ensure clear communication across stakeholders to support safe and reliable service execution.
• Identify opportunities to improve service planning, utilisation and on-time performance.
• Support reporting and analysis to inform operational decisions and continuous improvement.
• Build strong customer relationships, proactively identifying opportunities to enhance service outcomes.

Skills

Rail operations

Logistics coordination

Planning & scheduling

Excel

Power BI

Stakeholder engagement

Communication skills

Decision making

Continuous improvement mindset

Customer focus

Tools

Excel

Power BI

Planning systems

Job description

Aurizon’s Bulk Eastdivision continues to expand, offering a unique opportunity to join a growing logistics operation spanning rail, ports, terminals, containerised freight and trucking.

As a Customer Logistics Coordinator, you will play a key role in the planning and scheduling of rail services for our Bulk East customers. Working within a collaborative team environment, you’ll coordinate service delivery from plan through to execution, ensuring alignment between customer demand, network capacity, and operational requirements.

About the role:

• Plan and coordinate daily and weekly rail services for Bulk East operations
• Develop and maintain service schedules aligned to customer demand and operational constraints
• Liaise closely with operations, network control, maintenance and planning teams to ensure services run efficiently
• Monitor service performance and proactively manage disruptions to minimise impact on delivery
• Ensure clear communication across stakeholders to support safe and reliable service execution
• Identify opportunities to improve service planning, utilisation and on-time performance
• Support reporting and analysis to inform operational decisions and continuous improvement
• Build strong customer relationships, proactively identifying opportunities to enhance service outcomes

About you:

• Experience in rail operations, logistics coordination, or service planning/scheduling
• Strong understanding of end-to-end service delivery, ideally within an infrastructure or heavy industry environment
• Advanced IT skills, particularly in Excel, Power BI and planning systems
• Strong stakeholder engagement skills with the ability to influence across operational teams
• Excellent communication skills, able to tailor messaging across multiple audiences
• Sound decision-making capability in a dynamic, time-sensitive environment
• Continuous improvement mindset with the ability to identify and implement process enhancements
• Customer-focused approach with a commitment to service excellence

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers