Rail Contracts Delivery Lead — Growth & Impact

Work Initiatives; Gosford; On-site; AUD 140,000 - 210,000; Full time

Job summary

UGL Transport in Kangy Angy, NSW, seeks an experienced Contracts Delivery Manager to lead customer interface management, contract performance and continuous improvement for a major rail maintenance operation. You will report to the Senior Operations Manager and drive commercial outcomes while ensuring operational excellence.

The role focuses on building strong client relationships, managing variations and warranties, and leading a high-performing team in a safety-critical environment.

Qualifications

• Experience managing contracts, service delivery, maintenance or asset management operations.
• Strong stakeholder engagement, negotiation and influencing skills.
• Experience in rail, transport, defence, aviation, manufacturing or other safety-critical industries.
• Excellent analytical, organisational and problem-solving capabilities.
• Ability to prioritise in a fast-paced operational environment.
• Tertiary qualifications in Engineering, Project Management, Business or Commerce.

Responsibilities

• Act as the primary customer interface for contract performance, defect management, attribution and reporting.
• Build trusted relationships with clients and stakeholders, ensuring open, proactive communication.
• Manage contract variations, warranty matters and contract administration activities.
• Monitor contractual obligations, performance metrics and compliance requirements.
• Lead reporting across operational, commercial and customer performance measures.
• Identify efficiencies and drive continuous improvement initiatives.
• Provide leadership, coaching and support to a high-performing team.
• Ensure safety, quality and environmental standards are maintained across all activities.

Skills

Contract management

Stakeholder engagement

Rail & Transport

Analytical skills

Prioritisation

Project management

Education

Engineering

Project Management

Business

Commerce

Job description

UGL Transport in Kangy Angy, NSW, seeks an experienced Contracts Delivery Manager to lead customer interface management, contract performance and continuous improvement for a major rail maintenance operation. You will report to the Senior Operations Manager and drive commercial outcomes while ensuring operational excellence.

The role focuses on building strong client relationships, managing variations and warranties, and leading a high-performing team in a safety-critical environment.