Contracts Delivery Manager

Work Initiatives; Gosford; On-site; AUD 140,000 - 210,000; Full time

Job summary

UGL Transport in Kangy Angy, NSW, seeks an experienced Contracts Delivery Manager to lead customer interface management, contract performance and continuous improvement for a major rail maintenance operation. You will report to the Senior Operations Manager and drive commercial outcomes while ensuring operational excellence.

The role focuses on building strong client relationships, managing variations and warranties, and leading a high-performing team in a safety-critical environment.

Qualifications

• Experience managing contracts, service delivery, maintenance or asset management operations.
• Strong stakeholder engagement, negotiation and influencing skills.
• Experience in rail, transport, defence, aviation, manufacturing or other safety-critical industries.
• Excellent analytical, organisational and problem-solving capabilities.
• Ability to prioritise in a fast-paced operational environment.
• Tertiary qualifications in Engineering, Project Management, Business or Commerce.

Responsibilities

• Act as the primary customer interface for contract performance, defect management, attribution and reporting.
• Build trusted relationships with clients and stakeholders, ensuring open, proactive communication.
• Manage contract variations, warranty matters and contract administration activities.
• Monitor contractual obligations, performance metrics and compliance requirements.
• Lead reporting across operational, commercial and customer performance measures.
• Identify efficiencies and drive continuous improvement initiatives.
• Provide leadership, coaching and support to a high-performing team.
• Ensure safety, quality and environmental standards are maintained across all activities.

Skills

Contract management

Stakeholder engagement

Rail & Transport

Analytical skills

Prioritisation

Project management

Education

Engineering

Project Management

Business

Commerce

Job description

• Shape the Future of Rail Maintenance and Asset Management
• Strategic Leadership Opportunity
• Permanent Full-Time role, located in Kangy Angy

At UGL Transport, we don’t just build and maintain transport infrastructure — we help shape safer, more connected and more sustainable communities. Our people play a meaningful role in delivering essential services that make everyday life better, now and into the future.

We work alongside leading global organisations, government bodies and public institutions, using innovative and sustainable technologies across the transport sector. Just as importantly, we foster a culture where people feel respected, supported and empowered to grow.

About Your Role:

We are seeking an experienced Contracts Delivery Manager to lead customer interface management, contract performance, defect resolution, reporting, and continuous improvement activities for a major rail maintenance operations in NSW.

The role is based in Kangy Angy and plays a critical part in ensuring strong customer partnerships, commercial outcomes, and operational excellence.

Reporting to the Senior Operations Manager, your key responsibilities will include:

• Act as the primary customer interface for contract performance, defect management, attribution and reporting activities.
• Build trusted relationships with clients and stakeholders, ensuring open, proactive communication.
• Manage contract variations, warranty matters and contract administration activities.
• Monitor contractual obligations, performance metrics and compliance requirements.
• Lead reporting across operational, commercial and customer performance measures.
• Identify efficiencies and drive continuous improvement initiatives.
• Provide leadership, coaching and support to a high-performing team.
• Ensure safety, quality and environmental standards are maintained across all activities

About You:

You will be a collaborative and commercially astute leader with:

• Experience managing contracts, service delivery, maintenance or asset management operations.
• Strong stakeholder engagement, negotiation and influencing skills.
• Experience working in rail, transport, defence, aviation, manufacturing or other safety-critical industries.
• Excellent analytical, organisational and problem-solving capabilities.
• The ability to manage competing priorities in a fast-paced operational environment.
• Relevant tertiary qualifications in Engineering, Project Management, Business, Commerce or a related discipline

Why Join UGL Transport?

• Work on one of Australia's most significant passenger rail projects.
• Flexible and supportive team environment.
• Ongoing learning, development and career growth opportunities.
• Inclusive culture where diversity of thought and experience is valued.
• Opportunity to make a genuine impact on the future of transport in NSW

A Workplace Where Everyone Belongs

At UGL Transport, we believe that diverse perspectives drive better outcomes. We are committed to building an inclusive workplace where everyone feels valued, respected and empowered to succeed.

We welcome applications from people of all backgrounds, experiences and career paths, including women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans, people living with disability and those returning to the workforce.

Even if you don't meet every requirement listed, we encourage you to apply. If you're passionate about rail, engineering excellence and making a meaningful contribution to a high-performing team, we'd love to hear from you.