Radiology Contact Centre & Quality Leader

South West Radiology

Sydney

On-site

AUD 120,000 - 150,000

Full time

2 days ago

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Job summary

South West Radiology is seeking an experienced Contact Centre and Quality Assurance Manager to lead the radiology contact centre and drive a patient-centred service across the organisation.

Based in Liverpool, NSW, with occasional travel to other SWR sites, this hands-on leadership role combines contact centre operations, quality assurance, coaching, training and data-driven service improvements to ensure accurate, timely assistance for bookings, referrals and results inquiries.

Job description

South West Radiology is seeking an experienced Contact Centre and Quality Assurance Manager to lead the radiology contact centre and drive a patient-centred service across the organisation.

Based in Liverpool, with occasional travel to other SWR sites, this hands-on leadership role combines contact centre operations, quality assurance, coaching, training and data-driven service improvements to ensure accurate, timely assistance for bookings, referrals and results inquiries.

Radiology Contact Centre & Quality Leader Liverpool, NSW, AU

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