Quality Services Leader: Drive Quality, Risk & Improvement

Uniting Communities Careers; Adelaide; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Uniting Communities is seeking an accomplished Manager of Quality Services to provide operational leadership of our quality assurance function in Adelaide. You will drive quality, risk, and external audit compliance, partnering with service leaders to deliver sustainable improvement.

You will lead a team of Quality Services Partners, translate complex data into actionable insights, and coordinate external assurance activities to strengthen governance and accountability across the organisation.

Qualifications

• Experience leading quality assurance, audit readiness or regulatory review activity in a complex service organisation.
• Coordinate external audits and drive corrective actions to effective closure.
• Translate data into clear management insight for service leaders.

Responsibilities

• Lead operational delivery of the QA approach, turning frameworks into a coordinated service-level activity.
• Coordinate external audits, accreditation and regulatory reviews end to end.
• Establish and maintain a consistent governance meeting model and coach team members.
• Oversee improvement programs, incident/hazard actions and audit findings with risk-based follow-up.
• Produce accurate QA reporting, dashboards and analysis to distinguish isolated events from systemic issues.
• Lead risk-based service assurance aligned with internal audit programs and collaborate across functions.
• Coach Quality Services Partners to build capability in governance and data interpretation.

Skills

Quality assurance leadership

Audit readiness

Regulatory compliance

Stakeholder management

Data interpretation

People leadership

Education

Tertiary qualification in quality, governance, risk, compliance, audit, health or related discipline

Tools

GRC software

Job description

Uniting Communities is seeking an accomplished Manager of Quality Services to provide operational leadership of our quality assurance function in Adelaide. You will drive quality, risk, and external audit compliance, partnering with service leaders to deliver sustainable improvement.

You will lead a team of Quality Services Partners, translate complex data into actionable insights, and coordinate external assurance activities to strengthen governance and accountability across the organisation.