Quality & Safety Lead, Community Aged Care

St Vincent's Hospital Melbourne; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

St Vincent's Hospital Melbourne is seeking a Quality and Safety Lead - Community Aged Care to strengthen quality, safety and clinical governance across our Community Aged Care program, ensuring safe, high-quality and person-centred care in homes and communities.

You will coordinate audits, incident and complaint reviews, monitor risks, support accreditation readiness and work with Care at Home and Care Services teams to drive continuous improvement and meaningful consumer involvement.

Qualifications

• Demonstrated experience supporting quality and safety activities within healthcare, aged care or community services.
• Strong written communication skills for governance documentation and quality resources.
• Experience engaging stakeholders and subject matter experts in quality improvement and governance.

Responsibilities

• Support the implementation and monitoring of quality, safety and clinical governance requirements across the Community Aged Care program.
• Act as a key link between St Vincent's Care at Home and St Vincent's Care Services, supporting effective communication, escalation and shared oversight of quality, safety and risk matters.
• Lead and facilitate reviews of significant incidents, complaints and consumer feedback, supporting appropriate investigation, documentation, escalation and follow-up actions.
• Monitor clinical and service risks, assist leadership to maintain the Community Aged Care Risk Register and support operational leaders to identify, assess and manage emerging risks.
• Develop and coordinate the annual audit and assurance schedule, reviewing findings, identifying trends and supporting improvement actions through to completion.
• Support accreditation readiness and regulatory compliance through self-assessments, evidence collection, compliance monitoring and corrective actions.
• Analyse incident, complaint, audit and consumer feedback data to identify recurring themes, emerging risks and opportunities for service improvement.
• Prepare quality, safety, risk and assurance reports, dashboards and committee papers to support governance oversight and informed decision-making.
• Build quality and improvement capability across operational teams through education, workshops and practical guidance, promoting meaningful consumer involvement and a culture of continuous improvement.

Skills

Quality improvement

Governance

Communication skills

Stakeholder engagement

Education

Undergraduate or Diploma in healthcare / community services / aged care

AHPRA registration or eligibility

Job description

St Vincent's Hospital Melbourne is seeking a Quality and Safety Lead - Community Aged Care to strengthen quality, safety and clinical governance across our Community Aged Care program, ensuring safe, high-quality and person-centred care in homes and communities.

You will coordinate audits, incident and complaint reviews, monitor risks, support accreditation readiness and work with Care at Home and Care Services teams to drive continuous improvement and meaningful consumer involvement.