Quality & Safety Lead – Community Aged Care

St Vincent’S Health Australia; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Gym discounts

Employee benefits

Wellbeing support

Job summary

St Vincent’s Health Australia is seeking a Quality and Safety Lead for our Community Aged Care program. You will strengthen quality, safety and clinical governance to ensure safe, high‑quality, person‑centred care in people’s homes and communities.

Working with operational leaders, clinicians and governance teams, you will drive audits, incident reviews, risk management and accreditation readiness, translating requirements into practical improvements and helping deliver better connected care

Qualifications

• Undergraduate or diploma qualification in healthcare, community services or aged care.
• Experience supporting quality and safety activities within a healthcare, aged care or community services environment.
• Strong written communication skills, with the ability to prepare clear reports, governance documentation and quality improvement resources.
• Experience engaging stakeholders and subject matter experts in quality improvement and governance activities.
• Proven organisational skills, with the ability to manage multiple documentation, governance and improvement projects while meeting agreed timeframes.
• A collaborative and solutions-focused approach, with a commitment to safe, high-quality and person-centred care.

Responsibilities

• Support the implementation and monitoring of quality, safety and clinical governance requirements across the Community Aged Care program.
• Act as a key link between St Vincent’s Care at Home and St Vincent’s Care Services, supporting effective communication, escalation and shared oversight of quality, safety and risk matters.
• Lead and facilitate reviews of significant incidents, complaints and consumer feedback, supporting appropriate investigation, documentation, escalation and follow-up actions.
• Monitor clinical and service risks, assist leadership to maintain the Community Aged Care Risk Register and support operational leaders to identify, assess and manage emerging risks.
• Develop and coordinate the annual audit and assurance schedule, reviewing findings, identifying trends and supporting improvement actions through to completion.
• Support accreditation readiness and regulatory compliance through self-assessments, evidence collection, compliance monitoring and corrective actions.
• Analyse incident, complaint, audit and consumer feedback data to identify recurring themes, emerging risks and opportunities for service improvement.
• Prepare quality, safety, risk and assurance reports, dashboards and committee papers to support governance oversight and informed decision-making.
• Build quality and improvement capability across operational teams through education, workshops and practical guidance, promoting meaningful consumer involvement and a culture of continuous improvement.

Job description

St Vincent’s Health Australia is seeking a Quality and Safety Lead for our Community Aged Care program. You will strengthen quality, safety and clinical governance to ensure safe, high‑quality, person‑centred care in people’s homes and communities.

Working with operational leaders, clinicians and governance teams, you will drive audits, incident reviews, risk management and accreditation readiness, translating requirements into practical improvements and helping deliver better connected care