Intake Coordinator - Mental Health

Healthscope; Melbourne; On-site; AUD 55,000 - 74,000; Part time

Benefits offered by this job

Discounted health insurance

Professional development

Cross-hospital flexibility

Job summary

Healthscope Victoria Clinic in Prahran is seeking an experienced Mental Health Registered Nurse to fill an Intake Clinician (Part-time) role across inpatient programs. You will be the first contact for patients, conducting assessments by phone or in person, coordinating acceptance into programs, and guiding bookings with compassion.

Ideal candidates will hold AHPRA registration, pursue a Post Graduate Certificate in Mental Health, and demonstrate strong communication, teamwork, and digital

Qualifications

• Current Registration with AHPRA.
• Post Graduate Certificate in Mental Health (or working towards).
• Commitment to Quality Patient Care.
• Compliance with ACQSHC National standards.
• Sound clinical decision making and problem-solving skills.
• Excellent communication and customer service skills.
• Works well independently and within a team.
• Advanced computer skills/ digital healthcare system experience.

Responsibilities

• Be the first contact point for patients in inpatient programs.
• Conduct patient assessments by phone or in person.
• Arrange acceptance into programs and confirm bookings.
• Provide information and liaise with the multidisciplinary team.

Skills

Communication skills

Customer service

Clinical decision making

Problem solving

Teamwork

Independence

Digital healthcare systems

Organised workflow

Education

Nursing registration (AHPRA)

Post Graduate Certificate in Mental Health

Tools

Electronic Medical Records (EMR)

Hospital information system

Job description

Intake Clinician - Part-time position available!

Are you an experienced and compassionate Mental Health Registered Nurse with exceptional assessment and communication skills who is committed to quality patient care?

• Part-time employment opportunity
• Deliver outstanding patient care within a dedicated team
• Malvern Road, Prahran - Close to public Transport

About the role: This Intake role is across our Inpatient Program areas. You will play an important role in being the first contact point for patients in these areas.

Outpatients, staff and doctors look to our Intake team for compassionate understanding, efficient solutions and consistent results for their future plans. Along with this, the team provides highly skilled customer service, communication with our multidisciplinary team and liaison with other key staff within the Clinic. Part of your day will include patient assessments both over the phone or in person, arranging acceptance into programs, confirming bookings and provision of information.

We look forward to welcoming you to the team if you:

• Are organised in your workflow practices
• Thrive in a busy environment while managing competing demands
• Provide clear and efficient communication where required
• Have experience in a similar role
• Demonstrate in your work self-motivation

About us:

The Victoria Clinic is currently a 115 patient-bed private psychiatric facility located on Malvern Road in Prahran.

This architecturally designed, purpose-built mental health facility specialises in the provision of high-quality inpatient mental health services.

Here, the focus is you. Our highly skilled and highly qualified care team of Psychiatrists, Clinicians and other professionals will ensure that your experience is the best it can be.

Being part of the local community has distinct advantages for our patients. We are committed to providing healthcare services in a supportive environment that allows patients to be treated close to home and with the support of their family and friends.

• Current Registration with AHPRA
• Post Graduate Certificate in Mental Health (or working towards)
• Commitment to Quality Patient Care
• Compliance with ACQSHC National standards
• Sound clinical decision making and problem-solving skills
• Excellent communication and customer service skills
• Works well independently and within a team
• Advanced computer skills/ digital healthcare system experience

Why Healthscope?

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

If you are successful in the role, you will receive a salary based on your years of relevant registered nursing experience against the current Healthscope and VICNMA/ANMF- VIC Nurse and Midwives' -Enterprise Agreement2025, a salary ranging from $40.43 – $53.70 per hour

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.